Siddiq Vali

• Lead and oversee daily operations within a fast-paced retail and service environment, ensuring smooth
business performance and high operational standards.
• Manage staff recruitment, rota planning, onboarding, training, and performance management to maintain an
efficient and customer-focused workforce.
• Deliver high levels of customer satisfaction by professionally resolving escalated issues and maintaining
strong service standards.
• Oversee inventory management, stock control, supplier coordination, and operational logistics to support
business continuity and minimise stock discrepancies.
• Manage daily cash handling, reconciliations, financial reporting, and operational procedures with strong
attention to accuracy and compliance.
• Introduced workflow and operational improvements that enhanced efficiency, streamlined processes, and
supported cost control initiatives.
• Supported business development and customer engagement initiatives that contributed towards operational
growth and service improvement.
• Ensure full compliance with company procedures, health & safety regulations, and operational policies across
all areas of the business.

• Delivered professional advisory support regarding tax credits, benefits, and government regulations within a
high-volume operational environment.
• Processed complex customer applications and casework with exceptional accuracy, compliance, and
attention to detail.
• Investigated and resolved sensitive customer cases efficiently while maintaining confidentiality and
professionalism.
• Acted as team lead during management absence, overseeing daily workflow coordination, staff support, and
operational performance.
• Managed and supported colleagues remotely during COVID-19 operations, ensuring productivity,
communication, and service standards were maintained within a remote-working environment.
• Assisted with staff guidance, mentoring, onboarding support, and operational process training to improve
overall team efficiency.
• Maintained confidential customer data in accordance with GDPR and HMRC compliance procedures.
• Consistently achieved performance targets and contributed towards operational improvements and service
delivery enhancements.