employee
Hewlett-Packard enterprise
مجموع سنوات الخبرة :5 years, 1 أشهر
• 5 years of rich experience in troubleshooting of VoIP, Microsoft Lync and Telecom networks.
• Sound knowledge on CISCO and AVAYA IP Telephony.
• Understanding of CISCO routing, switching and HP Switching.
• Good Knowledge in IT Service Management (ITSM) based on ITIL best practices and experience in Request/Ticketing tools for IT Help Desk Management of Enterprise Solution
in
courses: COURSES, TRANINNGS& PROFESSIONAL CERTIFICATES •Cisco Certified Network Professional Voice (CCNP Voice) •Cisco Certified Network Associate Voice (CCNA Voice) •Cisco Certified Network Associate (CCNA) •ITIL V3