Senior Technology Consultant
Cogent Devs
Total years of experience :33 years, 10 Months
• Providing consulting service for local and international clients related to startups for FinTech, InsurTech, AgriTech, RegTech, E•Wallet Solutions and other information Technology areas.
• Mentoring for Startup projects.
• Product development
• Software solution architect
• Provided consultancy services for preparing business plan, financial plans, IS policy/strategy / business continuity/disaster recovery planning, project management, architect/ enhancement of IS infrastructure, IS data surveillance, business analysis process re•engineering, business process automation, product selection, technical support during various phases of ERP implementation. Business intelligence, vendor selection with SLA negotiation, software development, blockchain, big data and contracting.
• Responsible for supervising and managing all business, technical, managerial, administrative, financial, external & internal procedures and operations of the company
• Part of senior management and responsible for all the managed technology operations for hosted Bank Alfalah Ltd. - Mobile & Branchless Banking (e-wallet) platform (Fundamo, IRIS, UBPS) and Mobile Point of Sale (MPOS) for various banks in Pakistan.
• Participate in IT strategic planning, project planning and budget planning efforts.
• Provide infrastructure services vision, enable innovation and leverage IT trends that can create business value consistent with the firm’s requirements and expectations.
• Provide leadership for delivery of 24/7 service operations and KPI compliance. Establish metrics, key performance indicators, and service level agreements to continually improve the performance of IT operations.
• Provide leadership for solution architect, development and delivery
• Ensure comprehensive disaster recovery architecture is maintained and operations are in place to ensure compliance with required RPOs and RTOs during business continuity events (emphasizing but not limited to storage area networks and redundant, highly-available server and network architectures).
• Analyze technology trends and develop infrastructure strategy, architecture, and delivery processes designed for agility and cost effectiveness.
• Establish a robust security regime and monitor accordingly
• Supporting new business and proposal efforts in software, designing hardware, utility and network/communications solutions
• Ensures IT Systems are designed to meet all prevalent security and operational standards such as PCI-DSS, etc.
• Ensure PCI DSS compliance including required documentation and periodic internal and external scans.
• Exclusively focusing on maintenance of current clientele operations as well as exploring new avenues and venturing untapped markets for business expansion and growth.
• Responsible to ensure that company’s operations are being executed smoothly without any problem, that company brings in more business, keeps the current clientele satisfied, creates its own niche in the market, works towards being the market leader in the Region, expands further with new clients and several projects, generates revenues and posts Profits on its Profit & Loss Statement & Balance Sheets.
Achievements
• Setup Pakistan’s first MPOS PCI DSS Compliant infrastructure
• PCI DSS Version 3.1 Certification
• Successfully running Banks Alfalah Branchless Banking Managed Operations
• Successfully running Banks Alfalah Mobile Banking Managed Operation
• Supervised development and time to time enhancement of ALFA (an integrated Mobile Financial Application for Bank Alfalah).
• Supervised development of various connectors and integration with various Bank Alfalah applications
• Supervised development of back office, CRM, agent and consumer web application
• Managing support desk for Bank Alfalah Internet Banking and ALFA applications.
• Successfully running MPOS transactions gateway for Habib Bank Ltd. & Banks Alfalah
• Consultancy provided for local White Label ATM switch project & Afghan National Switch.
* Project & Program Management
* Looks after all technology practice projects
* Oversees the PMO process implementation and ensures that information concerning content (e.g., deliverables, risks, issues) passes to and from sponsors.
* Involves in improving the consistency, predictability and efficiency of project delivery capability.
* Provides leadership in best practices and is highly customer-focused -- outward and upward and that these are consistent with customerexpectations.
* Ensures that the operational issues of the PMO are managed, focusing on the project interface with project leaders, project teams, technology and interface issues.
* Builds and maintains relationships with CIO/ITS Leaders, channel leads, product owners, shared resource leaders, technical team leads, technical and non-technical teams
* Manages all aspects of Project Delivery Process for strategic projects that range in scope, budget and team size to the level of very large, involving high to very high levels of risk and complexity and/or budgets.
* Provides hands on management and delivery of multiple projects to meet technology and business requirements on time and within budget.
* Weekly project review meetings with Project Managers to ensure Project Management and Risk Management monitored carefully
* Creates and controls all project management related documents.
* Weekly Project Dashboard circulated to key decision makers
* Involves in the company customer retention strategy to ensure that the projects/programs goals are aligned with both company and clients short/long terms goals
* Continuously monitor projects/Programs status and impact on customer relation
* Develops & maintains detailed work plans, schedules, project estimates, resource plans & status reports.
* Continuously monitors progress & takes corrective actions that ensure successful achievement of project goals.
* Conducts project meetings, project tracking & analysis.
Achievements
* Oracle Identity Management (IDM) Project for Royal Saudi Air Force, Riyadh-KSA - Defense Sector
(http://www.rsaf.gov.sa)
Project Management using HP GPM and PMI methodologies for local and AEC countries projects
* Acquired and manages complex project team from Business Partner, Local and Global Service Delivery teams
* Business partner/Vendor Management
Liaison with various level of business and technical team (Global/ Regional /Local
* Facilitated and attended meetings/conference calls with Local and Global consultants
* Facilitated planning and design workshop, documentation and sign off
* Risk Management
* Monitored project cost for budget and time tracking
* Managed all aspects of the implementation of assigned complex projects.
* Interfaced & managed all stakeholders affected by the project, i.e. Business Owners & Information Technology
personnel.
* Developed & maintained detailed work plans, schedules, project estimates, resource plans & status reports.
* Continuously monitored progress & takes corrective actions that ensure successful achievement of project goals.
* Conducted project meetings, project tracking & analysis.
* Ensured adherence to HP quality standards & reviews project deliverables.
* Managed and delivered clear and concise communications related to project work
Achievements
* Successfully deliver Pakistan's first cloud project for Pak Telecom Ltd. (www.ufone.com )
* Successfully deliver Custom Disaster Recovery using HP D2D appliance B6200 and Netbackup for Robi Axiata Ltd.,
Bangladesh for 4 Data Centers (www.robi.com.bd/en
Provided consultancy services for project management, architect/ enhancement of IS infrastructure, IS policy/strategy / business continuity/disaster recovery planning, IS data surveillance, business analysis process re-engineering, business process automation, product selection, technical support during various phases of ERP implementation. Business intelligence, vendor selection with SLA negotiation, software development, and contracting.
* Managed database (Oracle, Informix and MS SQL Server), oracle business intelligence, data warehousing and data architecture
* Provided CRM (Siebel) consultation, configuration, integration, upgrade & customization supports
* Held regular departmental meetings to review strategic goals and initiatives, promote team building and work to provide growth paths for staff
* Provided day-to-day technical supervision, conducted performance appraisals, and delegated work assignments for all IS personnel
* Maintained the cooperation with service users across the organization and clients, developed and maintained effective regulations of the organization, obtained value for money and maximization of returns where applicable
* Managed data Center. Managed operation 24 x 7 for online card payment, loyalty, oracle EBS, CRM and back office applications
* Managed, configured online card payment solution (EFT Master) and loyalty solutions
* Participated in sales campaigns, particularly demonstrated the clients for specialist knowledge and capabilities
* Prepared an annual business plan for the IS department, by coordinating with other departmental heads and also the junior level management of the IS department
* Developed and implemented IS strategies, functional policies and procedures, including those for network and system architecture, SOP, purchasing, change management, service provision, IS security, business continuity and disaster recovery
* Ensured that IS infrastructure were met internal and external SLA
* Managed relationships with local and international vendors to get maximum benefits for the organization that included negotiation, selection and in progress SLA
* Provided pre-sales technical assistant in delivering product demo, presentation, proof of concept, assessment and solution proposal
* Planed, negotiated and managed the IS budget (CAPEX/OPEX)
* Part of the business development team to response RFI/RFP and proposal preparation
Achievements
* Successful run ORIX e-business as head of technical departments including but not limited to 24x7 Operations, Data Center, development, card personalization, back office operations and consultancy.
* Successful build and run ENGRO Foods exceptional solution that is known as EMAN ( Engro Milk Automation Network) was architected by using technology to bring financial services to the milk producers.
* Successfully acquired, enhanced and run Loyalty Transaction System for OIL Markeiting Company, Banks, retailers, telecoms, etc.
* Successfully acquired, enhanced and run Pakistan State Oil's Fuel Card program that enabled PSO to issue and acquire fuel card to facilitate their corporate, fleet, prepaid customer to purchase hassle free fuel and allied products through online card payment transactions .
* Successfully architected the solution Pakistan International Airlines (PIA) integrated solution with Traverse which isloyalty module of Sabre (USA based airline seat reservation system) with ORIX Loyalty host to accept transaction by using Award + cards at POS terminals and through web agent portal
* Successfully architected the solution Health Insurance/Auto Insurance online authorization system to facilitate their insurer to get online authorization by swiping Health Insurance card on POS terminal at designated hospital to get instant hassle free insurance cover companies according to their insurance benefit plan without human interaction and manual authorization from doctor.
* Successfully architected the solution and run smart card based Micro Finance System which is running in rural area of
Pakistan to disburse loan to the farmers and subsequent its recovery by using GRPS POS terminals
* Successfully managed to migrate Data Center without disturbing online service
Project Management for various financial and non-financial institutions
* Managed Key Performance Indicator (KPI)
* Supervised the Systems Analysts in various phases of SDLC
* Supported ERP product development
* Supervised the preparation of documentation
* Led business development and closed the deals
* Prepared proposal and presentations
* Supervised operational activities ( administrative and technical) and ran day to day office operations
* Led team acquiring and management
* Managed and budgeted Capex and Opex
* Provided vendor management support
Achievements
Establishment of Ideal Solutions financed by City School management as founder member (planning of setup new
business proposition for the organization, acquiring building, involve in architect of floor plan, acquire hardware and
software, acquire IT professionals) and also play vital role in business running during tenure.
Successfully delivered following major project:
- National Bank of Pakistan (Y2K Conversion) and Audit with collaboration with IBM Pakistan
- Stationery Management System for Habib Bank Ltd. -Stationery Division
- National Police Foundation - ERP Development & Implementation
Computer Science
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