Siddalingesh R B

• Manage end-to-end territory operations for IntrCity SmartBus, overseeing fleet performance, crew management, customer experience,
route operations, and vendor coordination.
• Ensure on-time departures and arrivals, resolve customer escalations, monitor service quality, and optimize operational efficiency across
assigned routes and hubs.
• Collaborate with cross-functional teams to drive customer satisfaction and business growth.

• Managed end-to-end First Mile and Last Mile logistics operations for key accounts including Amazon, Flipkart, Puma, Molex, Reliance
Retail, Metro Cash & Carry, Schneider, Siegwerk, and TVS Supply Chain.
• Directed vendor coordination, labour management, warehouse handling, cash control, and daily branch operations to ensure consistent
service delivery.
• Ensured on-time pickups and deliveries by coordinating closely with hubs and transport teams, resolving customer escalations, and
supervising branch staff.
• Supported marketing and business development initiatives while maintaining strong client relationships and service quality standards.

• Led supply chain and freight operations across FTL, PTL, priority goods, general parcels, and air cargo segments, combining strategic sales
focus (80%) with operational oversight (20%).
• Managed 6 operational branches across Panipat, Ambala, Jind, Kurukshetra, and surrounding Haryana region, overseeing end-to-end
branch operations.
• Conducted operational audits, resolved escalations, and managed vendor relationships, staff performance, and warehouse activities
across all branches.
• Drove business growth through strategic marketing, new customer acquisition, and proactive problem-solving, improving overall service
quality.

• Managed daily logistics and office operations, including vehicle scheduling, customer coordination, and manpower planning.
• Handled booking and delivery of FTL loads, general cargo, and priority parcels, ensuring accurate and timely execution.
• Supervised drivers and labour teams, planned delivery routes, and maintained accurate operational records.