Showroom Sales and Operations Manager
Crystal Gallery LLC
Total years of experience :12 years, 6 Months
Handling multiple stores and staffs in Dubai and Abudhabi region. Lead and develop the Retail team to achieve company goals. Act as a coach and mentor to assist in the career development of branch staff. Work as a team player within the branch as well as with other branches to optimize productivity. Review store performance in order to assess sales targets, Labour costs and return on sales. Review and use the monthly profit and loss statements to achieve revenue and cost budgeting. Develop marketing and sales plans with detailed targets and then work with staff to achieve those targets. Support business development initiatives by following up on leads generated by branch staff and completing both cold calls and maintenance sales calls. Responsible for gaining new business for the branch and training staff on business to business sales. Examine reports (e.g., sales and daily reports) to determine the operational activities of the branch. Ensure that all employees adhere to company policies and procedures. Investigate and resolve any customer service issues to ensure customers expectations are exceeded every time.
Capabilities in developing & maintaining the records of inventory levels in effect reducing stock outs and ensuring customer fulfilment rates remain high.
• Developing plans for achievement of organization goals and protecting the inventory
from damage, loss & theft.
• Minimising the overall loss arising due to shrinkage.
• Overseeing the complete product life cycle and product rollouts; devising strategic
planograms to offer not only a wide assortment to the consumer but also leverage
business objectives of the organization.
• Understanding the drivers of short & long term decisions and devising supporting
dashboards and reporting to produce the necessary outcome.
• Ensuring optimum inventory levels for achieving cost savings without hampering the
process and preparing reports for the same.
• Enhancing customer loyalty, thereby leading to a more stable and profitable
customer base, a better understanding of the customers due leading to increased
and repeated patronage.
• Categorizing customers based on their levels of loyalty and preparing different strategies for each of them.
• Recruiting and Training staffs, ensuring adherence to the standard operating procedures and reviewing yearly performance.
• Expertise in charting out strategies, contributing towards enhancing business volumes & growth in Retail industry
• Proficiency in managing complete process including design, implementation, execution, monitoring & evaluation
• Demonstrated abilities in maintaining business relationships with individual & corporate clients and managing overall profitability of operations, accountable for strategic utilization & deployment of available resources to achieve organizational objectives
• Capabilities in developing & maintaining the records of inventory levels in effect reducing stock outs and ensuring customer fulfilment rates remain high
• Excellent interpersonal, analytical & negotiation skills with proven track record of spearheading cost innovation drives during the career span
• Developing plans for achievement of organization goals and protecting the inventory from damage, loss & theft
• Minimising the overall loss arising due to shrinkage
• Overseeing the complete product life cycle and product rollouts; devising strategic planograms to offer not only a wide assortment to the consumer but also leverage business objectives of the organization
• Understanding the drivers of short & long term decisions and devising supporting dashboards and reporting to produce the necessary outcome
• Ensuring optimum inventory levels for achieving cost savings without hampering the process and preparing reports for the same
• Enhancing customer loyalty, thereby leading to a more stable and profitable customer base, a better understanding of the customers due leading to increased and repeated patronage
• Categorizing customers based on their levels of loyalty and preparing different strategies for each of them
• Recruiting and Training staffs, ensuring adherence to the standard operating procedures and reviewing yearly performance
Assisting and managing the daily operations and activities of the jewelry store, as well as supervising employees with their daily work requirements.
Planning and preparing work schedules for jewelry store personnel, assigning employees to specific duty requirements of the store, prepares and directs personnel with appropriate merchandise, and provide performance review.
Responsible for storing display as well as advertising copy.
Performing sales work such as taking inventory, recollecting cash with sales receipts, and maintaining operating records such as records of store transactions.
To order merchandise and stock as needed; and ensures personnel comply with established store security level, as well as sales and record keeping procedures and practices.
Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
Contacting regular and prospective customers to demonstrate products, explain product features, and solicit orders.
Identifying prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
Preparing drawings, estimates, and bids that meet specific customer needs.
Obtaining credit information about prospective customers.
Negotiate details of contracts and payments.
Planning, assembling, and stock product displays in retail stores, or make recommendations to retailers regarding product displays, promotional programs, and advertising.
Prepare sales contracts and order forms.
Check stock levels and reorder merchandise as necessary.
Arrange and direct delivery and installation of products and equipment.
Negotiate with retail merchants to improve product exposure, such as shelf positioning and advertising.
Forward orders to manufacturers.
Train customers' employees to operate and maintain new equipment.
Buy products from manufacturers or brokerage firms and distribute them to wholesale and retail client.
Responsible for all aspects of store operations.
Meeting sales targets for the shop and brands.
Networking with prospective customers for incremental business.
Creating & maintaining customer relationships, high standards in customer service & effectively handling customer complaints.
Ensuring high standards of visual merchandising, store presentation and upkeep.
Managing stocks in the location and minimizing loss of inventory.
Maintaining awareness of market trends, monitoring local competitors and customer patterns.
Managing and motivating the sales team to ensure increased sales & efficiency.
Ensuring team is well presented and in complete uniform at all times in the shop.
Communicating and upholding all company policies, rules and procedures.
Ensuring proper cash management at the store.
Preparing monthly reports, as required by the management.
Coordinating with Mall Management.
Serving the guests in the Multicuisine Restaurant.
Communicate and observe with other employees and the manager-on-duty to ensure the guest is satisfied with the food, atmosphere and service.
Observe and coordinate the planning, organization, training and leadership to achieve stated objectives in sales, cost, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.
Assist manager in all daily, weekly, monthly operations of the restaurant. Support service and follow up to all priorities, provide advice and suggestions to the manager as needed.
BSc. in Hotel Management and Tourism
Degree in International Hospitality and Mangement
BA in Hospitality and Administration.
I Com
Std X