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Tawsif Shah, Assistant Restaurant Manager

Tawsif Shah

Assistant Restaurant Manager·Napkin Affair General Trading Company

Kuwait

Bachelor's degree, Hospitality And Hotel Management

Work experience

Total years of experience: 12 years, 7 months

Assistant Restaurant Manager

September 2023 - Present

Napkin Affair General Trading Company

Al Kuwait, Kuwait

September 2023 - Present

+ Assisted in daily restaurant operations, ensuring high standards of service.
Trained and supervised staff, enhancing team performance.
+ Managed inventory and ordering processes, reducing waste.
«Implemented customer feedback systems, improving satisfaction ratings.
« Coordinated events, boosting restaurant visibility and sales.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Senior Supervisor

December 2020 - September 2023

Napkin Affair General Trading Company

Al Kuwait, Kuwait

December 2020 - September 2023

+ Led
a team of supervisors to enhance operational efficiency.
Implemented training programs to improve staf performance.
+ Developed and executed strategic plans
+ Maintained quality standards and ensured customer satisfaction.
Collaborated with management to streamline processes.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

'Team leader

August 2017 - December 2020

Gastronomica Company,

Al Kuwait, Kuwait

August 2017 - December 2020

+ Led a diverse team in fast-paced gastronomic environment
Streamlined operations to enhance efficiency and productivity.
« Developed training programs to elevate team skils and service quality.
«Fostered
a positive workplace culture, resulting in improved team morale
« Achieved a significant increase in customer satisfaction ratings.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Restaurant supervisor

February 2016 - July 2017

Mckkr’s restaurant

Lucknow, India

February 2016 - July 2017

« Managed daily restaurant operations, ensuring
customer satisfaction.
+ Trained and supervised staff, enhancing team performance and efficiency.
« Implemented inventory control measures, reducing waste and improving
cost management.
« Developed and maintained pe
repeat business. ive relationships with customers, boosting.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Management Trainee

December 2014 - December 2015

Adina and vibe hotel

Darwin, Australia

December 2014 - December 2015

« Assisted in daily operations and management tasks at Adina and Vibe Hotel,
« Collaborated with teams to enhance guest satisfaction and service quality.
« Participated in training programs to develop leadership and operational skill.
Company industry:
Hospitality & Accomodation
Job role:
Management

Guest Service Associate

October 2013 - November 2014

Radisson blu Hotel

Nagpur, India

October 2013 - November 2014

« Provided exceptional customer service, enhancing guest satisfaction.
« Managed reservations and inquiries efficiently.
« Collaborated with team members to maintain a welcoming environment.
« Assisted in resolving guest issues promptly and effectively.
« Contributed to achieving high customer service ratings.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Chts ihmet Lucknow

September 2012

September 2012

Bachelor's degree, Hospitality And Hotel Management

India

PTU

January 2012

January 2012

Bachelor's degree, Hospitality

India

GPA (percentage): 65%

GPA (percentage): 65%

Skills

problem solving skills
Expert
problem solving skills
Expert
Organizational Skills
Expert
Organizational Skills
Expert
Guest Service
Expert
Guest Service
Expert
Communication Skills
Expert
Communication Skills
Expert
leadership quality
Expert
leadership quality
Expert
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
INSTRUCTING
Intermediate
INSTRUCTING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
RESTAURANT OPERATION
Intermediate
RESTAURANT OPERATION
Intermediate
SALES
Intermediate
SALES
Intermediate
TIME MANAGEMENT
Intermediate
TIME MANAGEMENT
Intermediate

Languages

Hindi
Native Speaker
English
Expert
Arabic
Beginner

Training and Certifications

Certifications
Appreciation