Yilian Peña

Responsible for providing an excellent customer experience from arrival to departure. Welcoming and seating guests, managing reservations, and coordinating table flow. Taking orders and serving food and beverages with accuracy, efficiency, and a friendly attitude. Handling payments, addressing customer inquiries and complaints, and maintaining cleanliness and organization of the dining area. Working closely with the kitchen and team members to ensure smooth and high-quality service
I welcome clients and make sure they feel comfortable, while efficiently managing their reservations or requests. I keep the flow organized, coordinate the availability of tables or spaces, and stay attentive to any inquiries to ensure a smooth and pleasant experience. I also work closely with the team to make sure everything runs professionally and efficiently.

• Welcome and greet guests warmly, ensuring a positive first impression.
• Manage reservations, walk-ins, and seating arrangements efficiently.
• Serve food and beverages promptly while ensuring customer satisfaction.
• Coordinate with kitchen staff and management to maintain smooth service.
• Provide guests with menu recommendations and information on specials.
• Handle guest inquiries and resolve complaints professionally.
• Maintain an organized and attractive reception and dining area.

Welcomed guests with warmth and managed check-ins and check-outs.
Organized and coordinated table reservations and hotel activities.
Provided information about hotel services, events, and facilities.
Collaborated with restaurant and entertainment teams to ensure a seamless guest experience.

• Greeted and seated guests while maintaining high hospitality standards.
• Managed reservation systems and guest lists.
• Assisted in organizing events and special occasions at the hotel.
• Supported restaurant staff to ensure efficient service.
• Ensured guest satisfaction through attentive and proactive service.