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Yilian Peña, hostess

Yilian Peña

hostess·Global Catering Services

United Arab Emirates

Bachelor's degree, Accounting And Acturial Studies

Work experience

Total years of experience: 6 years, 5 months

hostess

August 2025 - Present

Global Catering Services

Dubai, United Arab Emirates •Hybrid

August 2025 - Present

Responsible for providing an excellent customer experience from arrival to departure. Welcoming and seating guests, managing reservations, and coordinating table flow. Taking orders and serving food and beverages with accuracy, efficiency, and a friendly attitude. Handling payments, addressing customer inquiries and complaints, and maintaining cleanliness and organization of the dining area. Working closely with the kitchen and team members to ensure smooth and high-quality service
I welcome clients and make sure they feel comfortable, while efficiently managing their reservations or requests. I keep the flow organized, coordinate the availability of tables or spaces, and stay attentive to any inquiries to ensure a smooth and pleasant experience. I also work closely with the team to make sure everything runs professionally and efficiently.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Hostess & Waitress

August 2025 - Present

Bosporus Restaurant,

Dubai, United Arab Emirates •Hybrid

August 2025 - Present

• Welcome and greet guests warmly, ensuring a positive first impression.
• Manage reservations, walk-ins, and seating arrangements efficiently.
• Serve food and beverages promptly while ensuring customer satisfaction.
• Coordinate with kitchen staff and management to maintain smooth service.
• Provide guests with menu recommendations and information on specials.
• Handle guest inquiries and resolve complaints professionally.
• Maintain an organized and attractive reception and dining area.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

hostess

March 2018 - July 2023

Hotel Brisa, Santa Lucía, Camagüey, Cuba

Camaguey, Cuba •Hybrid

March 2018 - July 2023

Welcomed guests with warmth and managed check-ins and check-outs.
Organized and coordinated table reservations and hotel activities.
Provided information about hotel services, events, and facilities.
Collaborated with restaurant and entertainment teams to ensure a seamless guest experience.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Hostess

January 2018 - January 2021

Hotel Brisas Santa Lucía,

Camaguey, Cuba •Hybrid

January 2018 - January 2021

• Greeted and seated guests while maintaining high hospitality standards.
• Managed reservation systems and guest lists.
• Assisted in organizing events and special occasions at the hotel.
• Supported restaurant staff to ensure efficient service.
• Ensured guest satisfaction through attentive and proactive service.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

University Of Camagüey Ignacio Agramonte Loynaz

June 2025

June 2025

Bachelor's degree, Accounting And Acturial Studies

Cuba

Studied at Universidad Ignacio Agramonte y Loynaz in Camagüey. Gained valuable skills in communication, teamwork, and organization through coursework and group projects. Developed a strong work ethic and the ability to adapt and learn quickly, which I apply in professional environments.

Universidad Ignacio Agramonte

January 2025

January 2025

High school or equivalent, study

Cuba

GPA (percentage): 12%

GPA (percentage): 12%

Skills

Customer Service
Intermediate
Customer Service
Intermediate
Attention to Detail – Ensures every guest’s experience is seamless and pleasant.
Expert
Attention to Detail – Ensures every guest’s experience is seamless and pleasant.
Expert
Teamwork / Collaboration
Expert
Teamwork / Collaboration
Expert
Adaptability
Expert
Adaptability
Expert
Problem Solving
Intermediate
Problem Solving
Intermediate
Hospitality
Intermediate
Hospitality
Intermediate
Teamwork
Expert
Teamwork
Expert
Sales
Intermediate
Sales
Intermediate
Receptionist
Intermediate
Receptionist
Intermediate
Marketing
Intermediate
Marketing
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
ENTHUSIASM
Intermediate
ENTHUSIASM
Intermediate
FLORAL DESIGN
Intermediate
FLORAL DESIGN
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
RESERVATIONS
Intermediate
RESERVATIONS
Intermediate

Social profiles

Languages

Spanish

Native Speaker

English

Intermediate

Training and Certifications

Training
Food Safety and Hygiene
Bosporus Restaurant
Nov 2025
Customer Service and Guest Relations
Bosporus Restaurant
Oct 2025

Hobbies and interests

Fitness and running 🏃‍♀️🏋️‍♀️

I stay active through running and gym workouts. Maintaining a healthy lifestyle gives me energy, focus, and discipline, and I enjoy challenging myself to improve every day. Staying fit helps me stay positive, motivated, and ready to bring my best energy to everything I do.

Exploring new experiences and outdoor adventures 🌿

I love trying new activities like camping, nature walks, and exploring new experiences. Being adventurous has taught me to be adaptable, curious, and brave, and I enjoy sharing exciting moments with friends and learning from every new experience.

Dancing / Latin rhythms

I love expressing myself through dance and sharing joy and energy with others. I have participated in local events and performances, where I learned teamwork, discipline, and confidence. Dancing inspires me to stay active, creative, and always put positive energy into everything I do. It’s not just a hobby—it’s a way for me to connect with people and bring happiness to those around me.