Technical Support Engineer
Rapyd
Total years of experience :22 years, 4 Months
Tasks: Payment, Disbursement, e-Wallet, Card Transaction, Client Portal Support, Settlement & Adjustment.
Supporting Banking Application for Singapore Banks
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* Merchant On-boarding Support
* Troubleshooting for Payment Support
* CARD transaction support (CEPAS, EZLINK, Nets)
* Settlement Support
* Merchant Portal Support
* Support Merchant Integration
* Support on Troubleshooting
* Supporting worldwide client using digital signage technology (cloud, android based)
* Supporting local client on maintenance, troubleshooting and upgrading
* Assisting Business Manager in promoting company service for local / asia market.
* Develop office automation for silicon fab operation
* Daily reporting to fab, management & reporting
* Upgrade software / application to .Net
* Maintain Excel / Access VBA / VB6 code
Coordinate deliverable government-related project done by external vendors (technical, hardware, software and deployment) and make sure all projects completed as schedule and meet the SLAs.
Project including:
* Hardware refresh
* New Recruit process (hardware/software/account)
* GoMax (Government Mobil Access for Executives)
* Network Migration (Email, Internet & Network System)
The role is the same with my previous company (Confluence) which was acquired by Faithful + Gould / Atkins Group
* Supporting IT Issues for Asia Pacific, India, Middle East
* Supporting FlatTop development (finance app)
* Supporting internal application.
For support role, my duty is to provide IT / technical support for all Confluence's employees and contractor. The job including network troubleshooting, installation and also Server Administraton (Exchange / Windows / SQL Server, IIS).
For Development, I am working closely with BOD and project managers to develop / maintain financial application for project planning, budgeting and forecasting using Excel / Access - based applications. Other responsibility is to provide any consultation related to existing / newly built application for the company and branchs (Abu Dhabi, Australia, Singapore, Asia Pacific and UK)
Involved to support Formula1 Singapore Grand Prix 2011, 2012, 2013 - IT Project Office Setup during the event.
Supporting Internal Application / Database especially for Finance Department & Website maintenance with Marketing.
This is short-term assignment (13 days) on barge-construction-site at Hyundai Vinashin shipyard, Nha Trang, Vietnam
The job descriptions covered the following duties:
- Assisting Project Manager and Director in preparing marketing & presentation materials during ship’s inspection
- Gathering user requirement from Engineers, Project Managers and preparing some documentations including photos
- Creating & propose new design/layout for Intership corporate website
In charge on analyzing and developing office automation solution / application using VBA - Excel Macro for Asset At Risk System.
Daily activities including enhancing existing application, planning, design and conducting testing / UAT / deployment to the user.
Working together with Wholesale Bank Systems Development - Risk Technology officer to provide VBA tools for existingCollateral systems. The application will extract data from existing report and upload to online system.
My job also cover extraction to template from online internal website to Excel template and vice versa.
Providing reliable technical application support for Tyco's clients and subsidiaries in Asia Pacific region for customized-CRM application, financial application (Timberline), liaising with Vendors and Users
Supporting Marketing & Interactive departemen in managing & develop the content of corporates / intranet & marketing website.
During first 2 months I am in-charge for supporting all Levi's user in Asia Pacific region for manufacturing web-based application. Estimated user support > 100 users.
On the 3rd month I was assigned to handle support for shipping client - client server based application for all partner's supplier factory for Levi's. Estimated user : more than 200 users in Asia Pacific, Mexico, Canada and US.
Develop & maintain web app for MindTeck's client - HP Singapore. I was in-charged on maintaining and enhancing web applications as following:
- HP Online Store Australia
- HP Onling Store Hong Kong
- HP Online Store India
- HP Online Store Korea
- HP Online Store Malaysia
- HP Online Store Singapore
- Piperlite Project (current project)
- HP Employee Purchase Program (EPP)
Develop & Maintain
- CPF website.
- CPF Portal (mycpf.cpf.gov.sg)
- Online application (calc, news update)
Develop & maintain PMO (Project Management Office) program to support SAMPOERNA / PHillips Morris Indonesia Factory operation.
Curently involved in developing Digital Dashboard for BOD
I am currently developing/maintaining SEAFORK.org website from Indonesia branch office (Yayasan SEAFORK)
- Develop/maintain ASEAN-Disease-Surveillance.Net website
- Working wth senior officer of all ASEAN MOH (Ministry of Health) and ASEAN Secretriat Officer
- Promoting and searchng funding for the project
Develop/maintain:
- www.balindo.com
- www.indolelang.com
Develop/maintain www.Kadinnet .com website
EXECUTIVE COURSE – BASIC ACCOUNTING STATUS: PASSED
TITLE: BACHELOR DEGREE OF COMPUTER SCIENCE GPA: 2.86 OF 4.0