Siham Badran

• Ensuring all documents, templates, and procedures meet ISO 9001 standards across projects
such as B05-Diriyah Farm (KSA) and KAUST (KSA), maintaining effective quality
management systems.
• Driving business growth by maintaining follow-ups with clients and managing key projects
like State Street Bank (KSA & UAE) and Al Jubail Health Club (Abu Dhabi), fostering
strong client relationships and generating revenue.
• Preparing and submitting accurate reports, analysis sheets, and project documentation for
projects such as Snapchat Offices (KSA) and M1 Mainland Camp (KSA), ensuring
precision and meeting deadlines.
• Managing communication and providing updates for contractors and stakeholders on
projects like Z12 Project (KSA) and Corporate Office-Al Muraba`a (C-1602, KSA), ensuring
timely project execution.
• Overseeing administrative functions for diverse projects, including POD 2 (Wood Work
Andalousiya) (KSA) and Grenada Restaurant & Club Lounge (KSA), ensuring smooth
project flow and timely delivery.

• Assisting customers with inquiries via phone, email, and in-person, ensuring prompt
and accurate information regarding banking services and account management.
• Providing support in resolving customer issues, including account inquiries, transactions, and
product-related concerns, maintaining high levels of customer satisfaction.
• Supporting the customer service team in processing routine transactions, managing
documentation, and maintaining accurate records of client interactions.
• Contributing to the improvement of customer service processes by identifying common
issues and providing feedback for more efficient service delivery.

• Assisting customers in selecting the best food delivery bags, backpacks, and rucksacks,
providing product knowledge and ensuring exceptional customer service to boost sales and
customer satisfaction.
• Monitoring stock levels, ensuring timely restocking of popular items, and managing product
display to align with store layout, ensuring a seamless shopping experience for customers.
• Handling customer orders, processing payments efficiently, and ensuring that orders
are accurately fulfilled, contributing to the smooth operation of daily sales activities.
• Promoting new arrivals, seasonal products, and ongoing sales campaigns, maintaining up-to
date product knowledge, and contributing to achieving monthly sales targets through
effective upselling.

• Managing hospital quotations and ensuring accurate pricing for medical products and
services, working closely with sales representatives and healthcare professionals to secure
optimal pricing and service terms.
• Coordinating with surgeons and medical teams to schedule and facilitate surgeries,
ensuring timely delivery of necessary medical equipment and supplies for each patient
case.
• Handling administrative tasks, including answering calls, responding to social media
inquiries, and managing emails, providing prompt and professional customer service to
both clients and healthcare providers.
• Maintaining detailed records of customer interactions, patient cases, and product sales,
ensuring accurate documentation and effective communication between sales teams and
hospital staff for seamless service delivery.

• Developing and implementing strategies to boost social media accounts for well-known
influencers and bloggers, enhancing their online presence and engagement with target
audiences.
• Promoting products both domestically and internationally, leveraging influencer
partnerships to increase brand visibility and drive sales.
• Utilizing various marketing strategies, including content creation, paid campaigns, and
brand collaborations, to effectively increase product awareness and market reach.
• Analyzing social media trends and metrics to refine marketing strategies, ensuring
continuous growth in follower engagement and sales performance.

• Managing ticket sales for various events and services, providing detailed information to
customers regarding event schedules, prices, and ticketing options, ensuring a smooth
purchasing process.
• Assisting customers with product inquiries, providing recommendations based on customer
preferences, and promoting store promotions and offers to drive sales.
• Handling cash register transactions, processing payments through various methods, and
maintaining accurate records of daily sales and ticketing transactions.
• Maintaining the stores sales floor, ensuring products are well-stocked, displayed, and
organized, while also handling returns, exchanges, and resolving customer service issues
efficiently.

• Executing telemarketing campaigns to promote mobile data bundles, effectively
communicating product benefits and addressing customer inquiries to drive sales and
increase customer subscriptions.
• Managing and resolving billing disputes by investigating issues, negotiating with customers,
and ensuring timely and accurate adjustments to accounts to maintain customer
satisfaction.
• Handling customer complaints with professionalism, providing timely solutions, and
escalating complex issues to senior staff when necessary to ensure optimal service
delivery.
• Promoting additional mobile services and offers through outbound calls, identifying
upsell opportunities, and contributing to sales growth by meeting or exceeding
individual sales targets.