Call Center Representative
Dubai Technologies
Total years of experience :8 years, 8 Months
Handle inbound calls while offering the highest level of customer service, and providing information regarding Darb toll gate, Mawaqif, School Transport, and Public Buses services.
▪ Provide timely resolutions to customer inquiries, including concerns and/or issues to ensure customer satisfaction.
▪ Prepared and analyzed the internal and external quality reports for management staff review.
▪ Increased first contact resolutions without escalation.
▪ Maintained productivity levels, with minimal errors, as established by department and Network standards.
▪ Adhere to all world customer service standards such as approaching and assisting customers in a warm and friendly manner.
▪ Recommend and sell products based on the identified needs of the customers.
▪ Identified potential customers with aim of further developing customer portfolio.