sihem mattoussi

• Achieve assigned sales target and KPIs by ensuring an agreed mix of vehicle models and types.
• Receive customers on sales floor and determine type, quality, specifications of vehicle desired and demonstrate operation of vehicles by conducting road test; convert prospects to buyers.
• Cross sell optional equipment and accessories to customers.
• Compute sales price, including tax, trade-in allowance, license fee, discounts, and requirements for financing payments on credit.
• Prepare quotations and sales contract and secure required documents from customers, such as driving license, civil ID, etc.
• Co-ordinate for delivery and registration of vehicle.
• Research availability of models and optional equipment using computer database.
• Follow-up on sales lead, using list of prospective customers, referrals, database, business directories, etc.
• Ensure efficient vehicle reservation management in order to maintain consistent business flow.
• 1Comply with all company and departmental policies and procedures relating to the purchase, registration, insurance, and payment of vehicles by customers.
• Maintain prospective customers database and develop and maintain relationships with customers and sales contacts and attend to and resolve customer complaints.
• Document and report customers feedback to management, prepare and submit sales reports.
• Ensure customer contract is signed and approved by the customer (Including but not limited to Specification’s list).
• Ensure continuous follow-up with customers on new products in order to meet customer satisfaction.
• Prepare periodic and ad hoc reports and presentations.
• Document and maintain records of activities and process workflows on the internal communication portals.
• Adhere to Al-Sayer Group policies and health and safety regulations.
• Perform other duties as requested by management.

• Carry out sales in accordance to pre agreed monthly targets and budgets.
• Prepare/ maintain visit/ call reports/log highlighting salient features and advise the manager of the same.
• Attend to customers visiting the showroom, initiate sales process with them paying attention to their needs and offer qualified advice on the specifications of the product.
• Ensure pre-delivery inspections and proper documentation of the sales transaction
• Ensure details of all vehicle transactions are accurately completed & recorded and registered with sales administration, including payment and the registration of the vehicle with the traffic department and invoicing.
• Provide customers with qualified advice on vehicle finance and insurance facilities.
• Encourage the customer for Feedback and Google review.

• Greeting passengers as they board and exit the plane
• showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled
• serving meals and refreshments
• checking the condition and provision of emergency equipment and information for passengers
• demonstrating emergency equipment and safety procedures
• administering first aid
• dealing with emergencies
• supplying passengers with newspapers, magazines and in-flight entertainment
• selling duty-free commercial goods and pursuing sales targets
• producing written flight reports after completing a journey.

• Greet customers and ascertain what each customer wants or need
• Manage the customer complaints and the store
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Maintain records related to sales and target achievement.
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Help customers try on or fit merchandise.
• Ticket, arrange and display merchandise to promote sales.
• Exchange merchandise for customers and accept returns.
• Filling and organizing the documents such as received stock, memos, and Overtime…
• Help in preparing weekly schedule for the staff
• Send and receive emails directed to us by the head office
• Establish a briefing every morning on new promotions, sales progress & discussing overall performance.

• Greet and direct customers.
• Provide accurate information.
• Answer customers’ questions about specific products/services
• Ensure racks are fully stocked
• Stay up-to-date with new products/services
• Help customer make selections by building customer confidence; offering suggestions and opinions
• Documents sale by creating or updating customer profile records.
• Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
• Contributes to team effort by accomplishing related results as needed.

• Reviewing and implementing recruitment files
• Receiving phone calls and emails in Arabic, English & French
• CEO appointments & meetings scheduling
• Reviewing & all invoices related to CEO office or his personal and making reports of them
• Responsible of all vendor management which includes ordering equipment and supplies, managing and monitoring service levels
• Greeting & welcoming CEO guests at the office
• Accompanying the CEO at his domestic and international business trips and casual occasions
• Assisting in preparing the presentations of the CEO
• Oversee daily office functions ensuring the organization and staff have a satisfying work environment
• Maintain & organize the office files and records as well as the companies database
• Reading daily newspapers and prepare a report to monitor, track & study the competitors advertisements and enrolling in the exhibitions
• Preparing marketing report on which advertisement channel is attracting the client’s attention more

• Manage the customer complaints and the store
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Maintain records related to sales and target achievement.
• Filling and organizing the documents such as received stock, memos, & Overtime…
• Help in preparing weekly schedule for the staff
• Send and receive emails directed to us by the head office
• Establish a briefing every morning on new promotions, sales progress & discussing overall performance

• Greet customers and ascertain what each customer wants or need
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Help customers try on or fit merchandise.
• Ticket, arrange and display merchandise to promote sales.
• Exchange merchandise for customers and accept returns.

• Greet customers, Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Maintain records related to sales and target achievement.
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
• Help customers try on or fit merchandise.
• Ticket, arrange and display merchandise to promote sales.
• Exchange merchandise for customers and accept returns.

• Meet and Greet the guests
• Welcome and acknowledge all guests according to hotels standards
• Direct the guests
• Make sure that the guests are comfortable and deal with any requests
• Coordinate with the porters to help the guests with their luggage
• Always Maintain good attitude with the guests
• Coordinate with receptionist to accommodate guests requirement

• Answer phones and respond to customer requests.
• Sell product and place customer orders in computer system.
• Provide customers with product and service information.
• Transfer customer calls to appropriate staff.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquires not immediately resolved.
• Complete call logs and reports