Sales Manager
First Class IT Solutions
Total years of experience :5 years, 5 Months
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Established and cultivated solid business relationships with new or existing customers.
• Maintain accurate and up-to-date records of sales activities using CRM software (ZOHO).
• Stayed in touch with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
• Updated accounts and maintained long-term relationships with clients.
• Educated new sales staff on sales strategies and customer support operations.
• Contacted customers and prospects to generate new business to achieve company growth goals.
• Proactively managed client correspondence and recorded tracking and communications.
• Supported customers continuously from sales process to product set-up and use.
• Conducted regular performance reviews for Inside Sales Team
• Organized monthly team meetings to discuss objectives, review progress toward goals, share best practices.
• Develop and implement sales strategies to achieve targets.
• Conduct market research to identify potential clients.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Answered customers' questions regarding products, prices, and availability.
• Managed friendly and professional customer interactions.
• Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
• Maintain accurate and up-to-date records of sales activities using CRM software (BITRIX).
• Conduct product demonstrations and presentations to prospects, addressing their needs and concerns.
• Identify and qualify leads to build a robust pipeline of potential clients.
• Conduct property evaluations to determine market value and pricing strategies.
• Identify and build relationships with potential clients, including property owners, investors, and developers.
• Guide clients through the entire buying and selling process, providing expert advice and ensuring a smooth transaction.
• Assisted clients in identifying and purchasing residential properties that met their needs and preferences.
• Utilize effective marketing strategies, including online and offline channels, to promote listings and attract potential buyers.
• Stay updated on market trends, property values, and industry regulations to provide clients with accurate and timely information.
• Negotiated contracts and facilitated smooth transactions, ensuring client satisfaction.