Call Centre Assistant
Ras Al Khaimah Free Trade Zone Authority
Total des années d'expérience :1 years, 6 Mois
Ras Al Khaimah Free Trade Zone Authority, Call Centre Assistant (Aug 2012-Jan 2014)
• Determine requirements by working with customers.
• Answer inquiries by clarifying desired information; researching, locating, and providing
information.
• Resolve problems by clarifying issues; researching and exploring answers and alternative
solutions; implementing solutions; escalating unresolved problems.
• Maintains call centre database by entering information.
• Strong knowledge of free zone procedures and requirements to support customers and provide advice and solutions.
• Deputised for the call centre manager and leading the other assistants in her absence to ensure SLAs are met and acting as senior support.
• Provide coaching and support to peers.
COMPUTER SKILLS
• Languages: C++, Java, MikroC.
• Applications: MS Visual Studio.
• Database Systems: SQL.
• Certifications: Preparing for my CCNA.
• Bachelor of Science in Computer Engineering, Grade: Excellent Ittihad University, Ras Al Khaimah, UAE. (Feb 2012)
• Al Manar Private School, RAK, UAE. (June 2007): Average 97.7%