Silvia Lobo, Secretary

Silvia Lobo

Secretary

Alshaya Group

Location
Kuwait - As Salimiyah
Education
Diploma, Secretary
Experience
13 years, 6 Months

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Work Experience

Total years of experience :13 years, 6 Months

Secretary at Alshaya Group
  • Kuwait - As Salimiyah
  • March 2012 to January 2023

Maintaining the diary for follow ups meetings, things to do etc. Organize and maintaining line manager's calendar of appointments

Monitor and record the Department's time and attendance discreetly and confidentially

Handling calls, incoming and outgoing emails. Receive and screen phone calls and redirect them when appropriate.

Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)

Before travel arrangements to check if the traveler can get visa on arrival if not to apply for his visa, once the visa is received to process with their travel arrangements.

Handle all travel arrangements for the Department including per diem and expenses.

Preparing visa requests and follow ups for the visas.

Depositing the original visas to the hotel / airport one day prior to the traveler’s arrival at the airport.

Preparing AOR's every month and timely submitting it to compensation and benefits department, which is required to calculate the incentives/ bonus of all the employees.

Preparing Immersions for the new joiners (introduction with the people and scheduling immersion meetings for the new joiners).

Arranging Hala Service (meet and greet assist visa) for the guests.

Preparing Minutes of Meetings.

Handling information sensitively and confidentially, whilst using my initiative

Develop relationships internally and externally to facilitate arrangements according to company values and objectives.

Secretary at Alshaya Group Kuwait
  • Kuwait - Al Kuwait
  • March 2012 to October 2022

Worked as Department Secretary in Alshaya Group for Pizza Express & Blaze Pizza brands w.e.f. 1st Oct 2021 - 3rd Jan 2023.

Worked as Operations Support in Alshaya Group - Fast Casual brands - Hospitality Division w.e.f. 1st Jan 2021 till 30th Sept 2021.
Preparing Purchase orders for the supplier payment / Working on Omni flow - supplier invoices (Project invoices) submission to scanning team in Finance and initiating the invoices in omni flow for managers approval and payment to suppliers / Pulling out monthly period reports from my micros that is cdine app for reclassification of Pinkberry staff meal payments / Pulling out daily sales aggregators reports for KSA market from my micros cdine app / Preparing weekly sales performance reports for Raising Canes & Shake Shack brands

Worked as a Department Secretary in Alshaya Group Casual Dining - Food Division w.e.f. 5th March 2012 to 31st Dec 2020
 Maintaining the diary for follow ups meetings, things to do etc. Organize and maintaining line manager's calendar of appointments
 Monitor and record the Department's time and attendance discreetly and confidentially
 Handling calls, incoming and outgoing emails. Receive and screen phone calls and redirect them when appropriate.
 Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)
 Before travel arrangements to check if the traveler can get visa on arrival if not to apply for his visa, once the visa is received to process with their travel arrangements.
 Handle all travel arrangements for the Department including per diem and expenses.
 Preparing visa requests and follow ups for the visas.
 Depositing the original visas to the hotel / airport one day prior to the traveler’s arrival at the airport.
 Preparing AOR's every month and timely submitting it to compensation and benefits department, which is required to calculate the incentives/ bonus of all the employees.
 Preparing Immersions for the new joiners (introduction with the people and scheduling immersion meetings for the new joiners).
 Arranging Hala Service (meet and greet assist visa) for the guests.
 Preparing Minutes of Meetings.
 Handling information sensitively and confidentially, whilst using my initiative
 Develop relationships internally and externally to facilitate arrangements according to company values and objectives.

Secretary at Central Circle Company
  • Kuwait
  • August 2009 to August 2012

Create and manage office work schedule/hours and implement adjustments due to customer
needs.
❖ Dealing with Tenders and Enquiries and documenting them and preparing quotations
❖ Order Management and follow ups as follows
1. Preparing letters to Ministry Of Health (MOH)
2. Preparing bank letters for payments
3. Establishing Letter Of Credit
4. Preparing Insurance
5. International Correspondence via E-mails and Telephones with supplier and customers
❖ Handling of import and export of goods
❖ Follow up with clearance/shipping procedure with freight forwarders
❖ Store Management like entry and issue of items on daily basis
❖ Handling of MOH and Private Contracts - follow up with delivery of goods to customers
❖ Preparing Orders
❖ Follow ups for the orders
❖ Follow-up of E-mails asking for the Order Confirmations, Dispatch details and Shipping Status.
❖ Checking incoming mails / faxes for related files / orders and sending replies for the mails.

Education

Diploma, Secretary
  • at Davars College
  • January 2005

Secretarial Course

Bachelor's degree, Commerce
  • at ST. MARY’S COLLEGE SHIRVAMANGALORE UNIVERSITY
  • May 2004

commerce

High school or equivalent, Commerce
  • at ST. MARY’S PRE UNIVERSITY COLLEGE SHIRVA
  • April 2001

Commerce

High school or equivalent, commerce
  • at II- COMMERCE, ST. MARY’SCOLLEGE SHIRVA
  • April 2001

Commerce

High school or equivalent, English
  • at ST. CECILY’S GIRLS HIGH SCHOOL UDUPI, BANGALORE UNIVERSITY
  • May 1999

English

Specialties & Skills

Typing Skills
Computers
Teamwork
Problem Solving
Communications
FINANCE
AUDITING
BANKING
CONTRACT MANAGEMENT
DELIVERY
IMAGING
INSURANCE
LETTERS

Languages

English
Expert
Hindi
Expert

Training and Certifications

Bachelor Of Commerce (Certificate)
Date Attended:
July 2004

Hobbies

  • Reading, writing, travelling, internet surfing, listening to music, watching tv