Simar Jeet Singh Kalsi

- Job profile is to handle Walk in Customers, over the phone, email, chat queries

-Providing VISA assistance (from India, Pakistan and Philippines passengers coming to UAE)

-Providing flight, hotels, holiday packages for the passengers travelling especially to India, Pakistan, Singapore, Thailand

Worked with Crystal travels (UK based) travel & tourism industry from September 2016 to March 2017

- Job profile was to handle UK based travelers and provide them flight tickets and hotels

- Main countries covered were India, Pakistan, Bangladesh, Malaysia, Singapore, Philippines, Australia, New Zealand, USA & Canada

- Work on Incomplete, decline (by GDS and payment) flight bookings on the website by calling the travelers and providing them competitive deals

- Handled travelers over the phone, email and chat.

Worked on Amadeus and Worldspan.

Worked with Onkar Infotech (captive unit of Southall Travels UK) from 13 January 2014 to 31 May 2016:


Worked as a Travel Sales Consultant.

- Handled inbound calls of UK based clients (direct clients)
- Job profile was to provide flights, hotels, transfers, holiday packages to the clients as per requirements
- GDS (Amadeus, Worldspan and Sabre)



Worked with The Holiday Team (Sister concern company of Southall travels)

- Job profile was to provide competitive air fare, hotels, holiday packages to the UK based travel agents as per the requirement of the passengers
- GDS used (Amadeus, Worldspan and Sabre)

- Worked with Fidelity Information Services from 27 July 2009 to 29 November 2013

- Joined as advisor in email process (O2 UK mobile Business clients). Handled customer queries and complaints by giving end to end resolution.

- Approximately after 6 months of joining the company worked as Subject Matter Expert and handled team of 6 advisors.

- Used to ensure the quality and worked on areas of gaps of the advisor.

- Used to take feedback sessions to improve advisor scores and process improvement

- Joined and trained the pilot batch of chat process (O2 UK mobile Business clients). 2 month session

- Took mock chats of the pilot batch, quality audits, feedback sessions and worked on areas of gaps.

- Worked as Team Coach Production and handled 6 advisors to ensure quality and scores

- Worked on areas of gaps of the advisors by giving feedback and training sessions (if required)

- Worked on team data, analysis report on MS Excel. Also working on Power point to make monthly review and discussing with the manager.