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Mohomed Zahid Hilmy, Reservations Manager

Mohomed Zahid Hilmy

Reservations Manager·Kurban Tours (Gray Line L.L.C)

United Arab Emirates

High school or equivalent, Diploma Holder in Airline Fares / Ticketing, Reservations and Marketing, GDS, Airport Operation and

Work experience

Total years of experience: 13 years, 0 months

Reservations Manager

November 2016 - Present

Kurban Tours (Gray Line L.L.C)

November 2016 - Present

Handling incoming FIT/ GROUP inquiries (Inbound).
Close inbound sales - Successfully convert inbound prospects for the new and existing
agents using negotiation skills.
Proposal Preparation - Identify guests needs and utilize in-depth product knowledge to
prepare proposals and propose accordingly.
Handle objections and resolve guests problems.
Handling all arrangements for the tourists (hotels, transfers, rentals, invoices, etc..).
Understand and comply with the company business plans.

Job role:
Management

Sales And Ticketing Executive

March 2008 - February 2011

Tourama (Pvt) Ltd

Colombo 2, Sri Lanka

March 2008 - February 2011

Promote the company for airline ticket needs and other ground handling requirements to existing and new corporate accounts as well as individuals.

Make sales calls with the objective of acquiring new corporate clients and cash business, for business and leisure travels.

Maintain excellent relations with clients and provide support and assistance ensuring that
all travel requirements are handled efficiently.

Assists in reconciliation of accounts & collections in coordination with finance department.

Company industry:
Hospitality & Accomodation
Job role:
Sales

Customer Service Executive

March 2008 - February 2011

MITEC Computer System (Pvt)Ltd

Sri Lanka

March 2008 - February 2011

Deal directly with customers either by telephone, e-mail or face to face.
Respond promptly to customer inquiries.
Provide pricing and delivery information.
Process orders, applications and requests.
Direct requests and unresolved issues to the designated resource.
Communicate and coordinate with internal departments.

Job role:
Customer Service and Call Center

Call Center Agent

February 2006 - June 2006

Brumby's International Pvt Ltd

Sri Lanka

February 2006 - June 2006

Compile data according to the given criteria and format it in excel work book.
Filter and data by reviewing computer reports, printouts, and performance indicators to
locate and correct code problems.
Ensure that all projects are delivered on time and report the status of the project to
manager or any officer authorized by the management.

Job role:
Customer Service and Call Center

Education

International Airline Ticketing Academy

January 2008

January 2008

High school or equivalent, Diploma Holder in Airline Fares / Ticketing, Reservations and Marketing, GDS, Airport Operation and

Sri Lanka

courses: TO DEC 2007 Certificate Holder in Basic Functionalities in Abacus -

January 2007

January 2007

High school or equivalent,

courses: Diploma Holder in Airline Fares / Ticketing, Reservations and Marketing, GDS, Airport Operation and Cargo

.ICT)

January 2007

January 2007

Bachelor's degree, ICT (B Dip

.ICT)

January 2005

January 2005

High school or equivalent, ICT (B Dip

courses: G.C.E Ordinary Level Examination -

Skills

B2B
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B2B
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Hotel Reservations
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Hotel Reservations
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Customer Service
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Customer Service
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Hospitality
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Hospitality
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BUSINESS PLANS
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BUSINESS PLANS
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DELIVERY
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DELIVERY
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EMAIL
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EMAIL
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NEGOTIATION
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NEGOTIATION
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PRICING
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PRICING
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PROPOSAL WRITING
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PROPOSAL WRITING
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SALES
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SALES
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TELEPHONE SKILLS
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TELEPHONE SKILLS
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BOOKS
Beginner
BOOKS
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT EXCEL
Beginner
B2B
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B2B
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Hotel Reservations
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Hotel Reservations
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Customer Service
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Customer Service
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Hospitality
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Hospitality
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Languages

English

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