سمات السيهاتي

✦ Connect internet for clients using CISCO switches and UltraVNC.
✦ Setup and Manage a lists of handsets using CISCO IP unified phones and configure calls preference and voice-mails.
✦ Assisting floor manager, teams worldwide and multiple clients.

✦ Joined the business process optimization & service portfolio management groups
✦ Gained the knowledge of Project Management, Quality assurance, SAP systems, ITIL & CMMI.
✦ Had a training on developing website based on SAP system
✦ Had training on improving business processes based on Lean Six Sigma
✦ Was involved in quality auditing for several projects

Completed 4 courses:
SAP: Fundamentals of web Dynpro for ABAP.
SAP: Advanced web Dynpro for ABAP.
SAP: UI Development with web Dynpro for ABAP.
Lean Six Sigma: Understanding and Improving processes.