Call Center Agent
Hadi Clinic
Total years of experience :14 years, 3 Months
* Informing the patients about the TIMING’s of all Doctors and Clinics.
* Giving Patients place a new/re booking or appointment.
* Making updates all Patients for their appointment’s schedules or changes.
* Assisted Patients with their queries and problems by phone and email.
* Established and maintained contacts with new and existing patients
as per the direction of the supervisor.
* Forwarded important and serious matters to the supervisors.
* Transferred urgent call to the required department quickly
and accurately.
* Entered and update new Patients details in the customer
relation management software according to administrative guidelines.
* Assisted customers with their queries and problems by phone and email.
* Established and maintained contacts with new and existing customer as per the direction of
the supervisor.
* Helped Customers place new orders easily.
* Forwarded important and serious matters to the senior.
* Transferred urgent call to the required department quickly and accurately.
* Entered and update new customer details in the customer relation management software
according to administrative guidelines.
* Achieved set targets of the firm by the stipulated deadlines.
* Greeted new customers and escorted them to their tables.
* Presented menus and answered questions about the cuisine, making recommendations
upon request.
* Recommended wines and other drinks to customers.
* Wrote customers’ orders and conveyed to kitchen staff.
* Took orders from customers and served food, drinks and deserts.
I took my college degree for 6years; some sone financial problem.