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Simon Chaaya, IT Project Manager

Simon Chaaya

IT Project Manager·PIXEL software solution company SARL

Lebanon

Diploma, Project Management

Work experience

Total years of experience: 21 years, 11 months

IT Project Manager

April 2025 - Present

PIXEL software solution company SARL

Jdeideh, Lebanon •Hybrid

April 2025 - Present

• Prepare project proposals and engage in discussions with clients and stakeholders
• Define project scope and requirements, and prepare necessary documents
• Develop project plans and timelines for timely delivery of project milestones
• Manage project resources, ensuring the timely completion of tasks
• Track progress, communicate status updates, and manage project risks
• Facilitate team meetings and collaborations, ensuring alignment across teams
• Manage changes and negotiations with relevant stakeholders
• Ensure software quality standards and requirements are met
• Close projects with proper documentation and post-project analysis
Company industry:
IT Services
Job role:
Information Technology

Project Manager

January 2025 - Present

PIXEL Software Solution Company

Jdeideh, Lebanon •Hybrid

January 2025 - Present

• Strategic Alignment: Defining project charters, scope, and high-level roadmaps;
negotiating change requests with C-suite stakeholders to ensure 100% requirement
traceability.
Company industry:
Insurance & TPA

Project Management Consultant

January 2024 - January 2025

Freelancer

Beirut, Lebanon •Hybrid

January 2024 - January 2025

• Business Transformation: Acted as a strategic advisor for clients, developing robust
PMOs, project management plans, and risk registers from the ground up.
• Execution: Guided stakeholders through complex requirements gathering, ensuring a 1:1
match between business goals and technical deliverables.
Company industry:
Project & Construction Planning

Senior Business Analyst

September 2023 - September 2024

Arab Reinsurance Company

Beirut, Lebanon

September 2023 - September 2024

• Focus on the Reinsurance Software System (RSS) and its business processes.
• Collaborate with stakeholders and software teams to gather and document requirements in SRS documentation.
• Create and maintain wikis, technical documents, and manuals.
• Serve as a liaison between business users and the technical team.
• Verify software solutions align with business requirements.
• Extract and analyze reports using SQL for real-time data insights.
Company industry:
Insurance & TPA
Job role:
Information Technology

Senior Business Analyst (Agile Lead)

January 2023 - January 2024

Arab Reinsurance Company

Beirut, Lebanon

January 2023 - January 2024

• Technical Documentation: Authored complex BRD, FRD, and FDD sets, ensuring
seamless UAT and 0-defect production transitions.
Company industry:
Insurance & TPA

Senior Business Analyst

January 2018 - September 2023

Fransabank s.a.l.

Beirut, Lebanon

January 2018 - September 2023

• Redesigning and enhancing both existing and new business procedures.
• Providing project management and support for ERP, GP, and Dynamics projects.
• Testing and refining system operations while leading a team of junior analysts.
• Managing customer relationships and expectations by establishing effective communication processes to keep stakeholders updated on project results.
• Analyzing and meticulously documenting business and systems requirements.
• Serving as a liaison between business operations and IT professionals, aiding in the collection of business requirements necessary for system modifications, enhancements, and strategy implementations.
• Identifying creative approaches to comprehend customer needs and enhance overall customer satisfaction.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Information Technology

Head of ERP Modules & Senior Business Analyst

January 2015 - September 2023

Fransabank s.a.l.

Beirut, Lebanon

January 2015 - September 2023

• Managed ERP - GP - Dynamics Project and supported integration with SAB Core banking.
• Redesign and enhance business procedures.
• Provide project management and support for ERP projects.
• Create API for ERP and core banking system communication.
• Extract and analyze live reports using SQL.
• Manage credit operations and customer relationships.
Company industry:
Banking

Head of ERP Systems / Senior Lead Analyst

January 2015 - January 2023

Fransabank SAL

Beirut, Lebanon

January 2015 - January 2023

• Team Leadership: Mentored a team of analysts and developers; ensured all systems met
strict regulatory and corporate governance standards.
Company industry:
Banking

Business Analyst

September 2013 - August 2019

Fransabank s.a.l.

Beirut, Lebanon

September 2013 - August 2019

• Extensive experience in loan origination and lending practices.
• Gather business requirements and create comprehensive business documents.
• Implement SAB Banks core system.
• Validate and enhance loans (Retail, SME, Corporate, Pool).
• Provide training sessions on credit risk assessment.
Company industry:
Banking
Job role:
Information Technology

Customer Service Representative

December 2009 - September 2013

Fransabank s.a.l.

Beirut, Lebanon

December 2009 - September 2013

• Execute account transfers and open new accounts.
• Reactivate dormant accounts.
• Boost sales by recommending bank products.
• Foster strong client relationships.
Company industry:
Banking
Job role:
Customer Service and Call Center

Bank Teller

January 2008 - November 2009

Fransabank s.a.l.

Beirut, Lebanon

January 2008 - November 2009

• Conduct teller transactions and manage cash drawers.
• Balance ATMs and organize daily transactions.
Company industry:
Banking
Job role:
Banking

Accountant

July 2006 - November 2007

National Beverage Company Sal (Coca Cola)

Beirut, Lebanon

July 2006 - November 2007

• Prepare financial statements and budgets.
• Manage accounts payable and receivable.
• Reconcile accounts and maintain financial records.
Company industry:
FMCG

Accountant

July 2004 - June 2006

Gerges Naba’ for embroidery & printing Est

Naccache, Lebanon

July 2004 - June 2006

• Handle accounts payable and receivable.
• Reconcile accounts and maintain financial records.
Company industry:
Industrial Engineering & Automation

Education

AUB

January 2027

January 2027

Diploma, Project Management

Lebanon

La Sagesse University

July 2024

July 2024

Master's degree, Banking And Finance

Lebanon

AUB

January 2013

January 2013

Bachelor's degree, Banking And Finance

Lebanon

La Sagesse University

January 2013

January 2013

Master's degree, Finance

Lebanon

Lebanese Canadian University

January 2007

January 2007

Bachelor's degree, Business Administration

Lebanon

Lebanese Canadian University

January 2007

January 2007

Bachelor's degree, Finance

Lebanon

Skills

Business Analysis

Expert

Branch Banking

Expert

Banking Domain

Expert

Sales Targets

Expert

Group Management

Expert

AUDIT TRAIL

Expert

BUSINESS OPERATIONS

Expert

APPLICATION PROGRAMMING INTERFACE (API)

Expert

INTEGRATION

Expert

LOANS

Expert

SQL (PROGRAMMING LANGUAGE)

Expert

LOAN ORIGINATION

Expert

COMMUNICATIONS

Expert

PROJECT MANAGEMENT

Expert

REFINING

Expert

Business Analysis

Expert

Branch Banking

Expert

Banking Domain

Expert

Sales Targets

Expert

Group Management

Expert

BANKING

Intermediate

BUSINESS STRATEGIES

Intermediate

DIGITAL TRANSFORMATION

Intermediate

ENTERPRISE RESOURCE PLANNING

Intermediate

INSURANCE POLICIES

Intermediate

MASTER OF BUSINESS ADMINISTRATION MBA

Intermediate

MICROSOFT DYNAMICS GP

Intermediate

REINSURANCE

Intermediate

SOFTWARE ARCHITECTURE

Intermediate

Social profiles

Languages

English

Expert

Arabic

Expert

French

Expert

Training and Certifications

Certifications
PMP Candidate
Certificate of achievement
Mar 2018
Training
SDLC
Udemy
Apr 2023

Hobbies and interests

planting and gardening