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Simon Mbulunza, Independent Sales Operations Agent

Simon Mbulunza

Independent Sales Operations Agent·Momentum Credit Ltd

Kenya

Diploma, Leadership

Work experience

Total years of experience: 14 years, 7 months

Independent Sales Operations Agent

January 2022 - Present

Momentum Credit Ltd

Nairobi, Kenya •Hybrid

January 2022 - Present

• Manage end-to-end sales pipeline operations for loan products across 200+ active customer opportunities;
maintain CRM data integrity with 95%+ accuracy.
• Develop and execute strategic market activation campaigns that expanded customer outreach into 3 new
demographic segments.
• Contribute to 15% portfolio growth through customer retention initiatives and relationship management.
• Design operational policies and procedures for sales team alignment and service consistency.
Company industry:
Financial Services

Sales Team Leader / Operations Lead

January 2021 - November 2022

Momentum Credit Ltd

Nairobi, Kenya •Hybrid

January 2021 - November 2022

• Led an 8-member outbound sales team; monitored pipeline performance and assigned targets against weekly
and monthly KPIs.
• Prepared executive dashboards and operational reports for senior leadership, enabling data-driven decision
making.
• Reduced new hire onboarding ramp-up time by 30% through structured training systems and standardized
playbooks.
• Improved team conversion rates by 12% through targeted coaching and performance review programs.
Company industry:
Financial Services

Field Sales Team Leader / Territory Operations

November 2019 - January 2021

Koko Networks Ltd

Nairobi, Kenya •Hybrid

November 2019 - January 2021

• Managed field operations for a 12-person sales team using SaaS/IoT reporting systems across assigned
territories.
• Increased market penetration by 25% through optimized territory allocation and distributor relationship
management.
• Reduced customer acquisition costs by 18% through process improvement and operational efficiency
initiatives.
• Planned, directed, and evaluated daily sales activities; determined product and service offerings based on
market demand analysis.
Company industry:
Oil & Gas

Sales Operations Team Leader / Project Operations

November 2018 - January 2020

ETC Marketing Ltd

Nairobi, Kenya

November 2018 - January 2020

• Managed sales operations across multiple client projects including Zuku ISP and Mars Wrigley.
• Expanded operations into 11 new markets across Nairobi and Kiambu through strategic territory planning.
• Prepared weekly and monthly operational reports for client stakeholders; coordinated cross-functional delivery
teams.
• Arranged and delivered staff training on product knowledge, sales techniques, and CRM utilization.
Company industry:
Sales Outsourcing

Project Sales Manager / Operations Coordinator

January 2018 - October 2018

Fine Media Ltd

Nairobi, Kenya •Hybrid

January 2018 - October 2018

• Managed sales operations for Zuku Home Internet across 3 territories; supervised and coordinated 15+ field
sales staff.
• Delivered weekly KPI tracking and operational performance reports to regional management.
• Identified underperforming regions and implemented corrective action plans to restore target achievement.
Company industry:
Sales Outsourcing

Sales Associate

January 2017 - January 2018

Impact Water Ltd

Nairobi, Kenya

January 2017 - January 2018

• Conducted direct sales of water purification systems to schools and institutions; consistently exceeded monthly
targets.
• Built long-term customer relationships resulting in repeat contracts and referral business growth.
Company industry:
Non-profit Organization

Unit Manager

January 2015 - January 2016

Madison Insurance

Nairobi, Kenya

January 2015 - January 2016

• Led field sales teams and managed life insurance sales operations across assigned territories.
• Recruited, trained, and developed new sales representatives; coordinated candidate outreach and interview
scheduling.
Company industry:
Insurance & TPA

Unit Manager

January 2014 - January 2015

Jubilee Insurance

Nairobi, Kenya

January 2014 - January 2015

• Supervised recruitment, onboarding, and sales performance across multiple territories.
• Conducted quarterly performance reviews and arranged ongoing professional development training.
Company industry:
Insurance & TPA

Retail Operations Manager

January 2010 - January 2013

Bata Shoe Company (K) Ltd

Nairobi, Kenya

January 2010 - January 2013

• Managed operations for 3 retail outlets including staffing, inventory control, and sales performance monitoring.
• Coordinated with regional distributors to ensure product availability and accurate stock management.
• Monitored weekly sales performance and implemented corrective measures to meet regional targets.
Company industry:
Retail & Wholesale

Education

PAN Africa University

July 2026

July 2026

Diploma, Leadership

Kenya

San Tomas College

January 2012

January 2012

Bachelor's degree, Arts And Languages

Kenya

Machakos School

November 2003

November 2003

High school or equivalent, Middle And Secondary Education

Kenya

Skills

COACHING
Intermediate
COACHING
Intermediate
CONVERSION COATING
Intermediate
CONVERSION COATING
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
COMPUTER SYSTEMS
Intermediate
COMPUTER SYSTEMS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
RETAIL OPERATIONS
Intermediate
RETAIL OPERATIONS
Intermediate
SALES OPERATIONS
Intermediate
SALES OPERATIONS
Intermediate
SALES PROCESS
Intermediate
SALES PROCESS
Intermediate
TERRITORY EXPANSION
Intermediate
TERRITORY EXPANSION
Intermediate

Languages

English
Native Speaker
Spanish
Beginner
French
Beginner

Training and Certifications

Certifications
Hubspot Revenue Operations
Hubspot
May 2026 - Jun 2027
Show credentials
Certificate in French —
HubSpot Sales Hub Certification
Salesforce Certified Administrator
HubSpot Revenue Operations Certification