سيمونيت Calacal

HR & Operational

 Arranged for the onboarding & offboarding staff assets and office requirements
 Raised a service request from EIT Service Portal
 Raised and tracked technical issues of the staff to EIT
 Daily agent’s attendance tracker and leaves
 Queries on visa/ labor/ passport/salary/medical insurance
 Updated employee’s information
 Processed agent’s public holiday overtime & sales incentives
 Supported HSE team

Financial
 Created purchase requisition (PR)
 Processed purchase orders (LPO) in SAP Ariba
 Coordinated with Central Procurement and Accounts Payable team
 Raised CAPEX and internal note in GIAMS
 Invoiced and managed petty cash workflow
 Monthly salary invoice payments of outsourced and Manpower Labor staff
 Responsible for fixed assets and budget expenditure
 Point of contact for supplier’s follow up in terms of payments and invoices

Administration
 Provided technical and administrative support to all automotive brands
 Booked and reservation of conference room
 Liaised with Logistics team for staff transportation
 Ensured the confidentiality and security of files and filing systems
 Responded to email inquiries
 Generated reports for managers
 Managed and ordered office, toiletry and cafeteria supplies
 New vendor creation & coordination with suppliers for arranging the required documents
 Supervised office boy, cleaners and driver
 Renewal of outsourced & Manpower Labor contract before expiry
 Operate office equipment including printer, scanner & other necessary equipment
 Any other task or responsibility as required by the associates

Call Center Agent March 22, 2015 - April 22, 2018
 Inbound and outbound calls
 Service maintenance appointment
 General inquiries
 Complaint handling
 Generated report of booked appointments
 Service and sales promotion
 Target calls, interactions and service booking
 No show customers
 Retention strategies

Receptionist/Telephone Operator February 01, 2012-March 22, 2015
 Greeted and directed visitors and clients
 Answered telephone calls
 Clerical and administrative support
 Scheduled appointments
 Maintained the reception area tidy
 Prepared T-cards for the confirmed appointment
 Handled complaints and escalate to the service team

Data Entry
 Input Proof of Delivery (POD) details in to the Courier System for Accounting and Operations
purposes.
 Assisted Accounts Department concerning Empost's monthly invoices.
 Sort POD's prior to data entry - Sorting of PODs based on (1) Credit shipments; (2) Cash; (3)
FOC's; (4) Prepaid; (5) Monthly charged shipments and (6) Special rates
 Verified invoice attachments - Verifying invoice attachments for the accuracy and completeness of
the details prior to posting and billing purposes.
 Document Controller and Archive
 Daily Proof of Delivery (POD) - Responsible for the effective and efficient document control of
all PODs in accordance with the established procedures.
 Received and crosschecked all incoming daily POD copies from different branches.
 Ensured all POD especially the tracking numbers are tally with the excel sheet report received from
different Emirates. If there is discrepancies, send email and informed the concerned branch or
person.
 Archived by scanning one by one the POD that has been crossed checked and ensured all the POD
are archived properly, completely and tally with the report and save in the server or document
system.
 Ensured to reach the target POD (300-500/controller) to be scanned and filed on a daily basis.
 Filed in the box and arrange properly with labels.
 Quality checked to locate errors in the QC application and server.
 Responded to POD enquiries with tracking numbers from the customer, Sales and Accounts
Department.
 Responsible for Daily Archiving Report and MIS Report to be submitted to supervisor on daily
basis.
 Prepared Monthly Charge Report for Accounts Department.
 Emirates Identity Authority (EIDA) -Responsible for the effective and efficient document
control of all documents in accordance with the established procedures.
 Entered the application number in the excel sheet for record purposes whatever applications
received from Mumtaz Post (EMS).
 Ensured all registered documents and applications are archive properly and save in the server or
document system.
 Quality checked for errors in the server.
 Ensured to reach the target documents (200-250/controller) to be scanned and filed on a daily basis.
 Filed in the box and arrange properly with labels.
 Indian Passport and Visa Service Center (IPAVSC) - Responsible for the effective and efficient
document control of all documents in accordance with the established procedures.
 Successfully completed the contract in archiving applications of IPAVSC from Indian Consulate
like passport renewal, marriage certificate, change of names and others.
 Ensured all registered documents and applications are archive properly and save in the server or
document system.
 Quality checked for errors in the server.
 Ensured to reach the target documents (200-250/controller) to be scanned and filed on a daily basis.
 Filed in the box and arrange properly with labels