Account Manager
FortressGB
Total years of experience :6 years, 9 Months
• Lead point of contact for all enquiries, requests and problems of clients
• Build and maintain strong, long lasting relationships
• Being responsible for ensuring customer requirements are fulfilled in a timely manner
• Liaising with diferent teams and organising resources internally to ensure the job gets done
• Being flexible to accommodate for last minute requests
• Chairing and taking minutes in regular meetings with clients to discuss their programmes, how to make them successful and any issues they may have
• Communicate regularly via email and weekly video calls
• Scheduling and coordinating meetings - only including high level executives when necessary
• Working with top sports clubs requires discretion and professionalism
Working in a company that provide IT services within the sports industry.
• Technical incident management (logged calls, troubleshooted problems)
• 2nd line support (managed queries regarding financial transactions)
• Interacted with clients on a daily basis through email and over the phone
• Documented critical and routine technical processes as well as literature for users.