Project Leader
American University of Sharjah
Total years of experience :20 years, 7 Months
Delivers internal advisory services to identify operational improvement opportunities across university’s business lines. Working directly with various business lines to identify, define, assess and implement improvement initiatives aimed at greater efficiency or effectiveness. My focus is on continually delivering value to the businesses by applying a consultative approach and leveraging leading practices across AUS.
Identify, plan and deliver strategic business improvement opportunities for different business lines
Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement
Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations;
Lead multiple initiatives within Operational Effectiveness project portfolio;
Deliver projects focused on cost reduction strategy, operations efficiency or effectiveness, process optimization and operating model design;
Work in collaboration with the business owners, analyzing and diagnosing internal client issues
Interviewing key personnel to understand current state, issues and identify opportunities for improvement;
Analyze and diagnose internal client business issues to develop and recommend creative solutions;
Lead the assessment, quantification and prioritization of strategic and tactical opportunities to maximize business impact;
Recommendations, business case and presentation development for business review and executive decision making;
Support the business through the execution and implementation of recommendations, as well change management
Manage all aspects of projects as Project Manager in the Program Office Group with aim of improving and implementing processes for different departments within consumer banking division.
Deploy end-to-end process delivery, including defining necessary processes for enterprise gorwth, designing and planning design/model, working with multiple delivery streams to produce standardized processes across business.
Develop pricing strategies for E-Payments to maximize bank’s profits and share of the market while ensuring the bank's customers are satisfied
Oversee day-to-day operational aspects of a project scope and produce detailed reports on project performance.
Align and re-engineer processes to ensure successful implementation of new and enhanced technological solutions.
Prepare business cases and presentations of proposed projects and new services to senior management.
Assist in vendor selection process, preparation of scoring cards and global RFPs.
Manage top-level projects dealing with strategic planning, business process re-engineering, and new technology implementation.
Prepare functional specifications required for product delivery.
Created and executed project work plans and revised existing projects to meet changing needs and requirements.
Identified required resources and assigned individual responsibilities to team members as project leader.
Managed daily operational aspects of projects and reviewed deliverables prior to presenting products to clients.
Effectively applied best-practice methodology and enforce project standards to maximize resources, ensure efficiency, and streamline output.
Minimizes company exposure within the context of various high-risk international projects.
Oversaw UAT and end-user manuals preparation to provide better understanding for key client users.
Responsible for project budget and ensured timely and accurate payments of client invoices.
Deployed new technological systems for Arab Bank in the gulf region.
Responsible for tracking & managing IT Department’s inventory to reduce company expenses and maximize available resources.
Supported end-users on banking applications in four countries including \[UAE, Qatar, Bahrain & Yemen\].
Performed test plans for new applications in the company to reduce technical errors.
Oversaw installation of ATMs in various locations through city.
Managed I.V.R solutions (MPS 5000), Credit Card scoring system (Fair Isaac), and internet banking and signature systems to increase efficiency and streamline operations of existing systems.
Managed End-of-Day cycles on AS/400 system.
Performed End-of-Day processing for ATMs (ONX system) and ensured system availability and functionality.
Carried out backup operation for existing systems within the main site and DR site.
Administered and supervised the I.V.R system for clients throughout region.
Graduated with Merit
Minor: Commerce