Technical product Support Engineer
Techzo Simply solutions
مجموع سنوات الخبرة :10 years, 6 أشهر
• Kaspersky endpoint security And Gdata SMB product support
• Kaspersky endpoint security select,
• Gdata endpoint security, internet security
• Avira antivirus
• Backup product support, online poc, demo, implementation
• Unitrends enterprise backup in hyper-v, vmware
• Nova stor backup server pc backup
• Acronis backup and acronis advanced backup products
• Client demo, poc, implementation onsite on remotely in their infrastructure
• Handling wifi network and router issues, checking network speed and monitoring
• Server support, Adding new users to domain, assign and reserve the ip in dhcp
• Maintaining the license manager using flexlm
• Installations of Windows os (win7, win8, 10, win 2k8, win2012) and application Support
• printer trouble shooting.
• Ms outlook configuration
• Taking care of new software procurement and renewal procedures
• Getting vendor support and intimate with users
• Documenting the purchase conformations, IT4U registrations for new purchased softwares
• Updating the new software information to corporate database
Worked as Remote support Analyst for client United Health Care Services.
• Deployment of OS images and applications through Altiris Web console with help of chat, call, mail
• Upgrading windows OS and Microsoft applications using tools. Document all calls incidents and problems in call tracking software (CWDP).
• Escalate, coordinate, and collaborate support issues with multiple teams as necessary. Provide follow-up status to clients according to support policies and procedures.
• User account administration, i.e., account creation and management and password resets on Active Directory
• Managed the overall administration of Windows System applications.
• Performed various troubleshooting and maintenance operations in Windows desktop and server environments
• Installed of latest versions of Operating Systems on demand, per requirements of the client
• Recommended new updates and changes required by the clients.
• Produced new system and network designs for clients.
• Documented the new Windows server settings that have been applied to the network.
DIPLOMA IN COMPUTER ENGINEERING WITH 70 %