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Sinem Dursun, Operational Excellence Director

Sinem Dursun

Operational Excellence Director·Skytanking Holding

Türkiye

Master's degree, Business Administration

Work experience

Total years of experience: 25 years, 1 months

Operational Excellence Director

January 2024 - January 2025

Skytanking Holding

Hamburg, Germany Remote

January 2024 - January 2025

• Leading global operational excellence programs across international
Skytanking sites
• Driving KPI standardization, HSSE integration, and performance audits in
aviation fueling operations
• Supporting safety system rollouts and improvement frameworks across
multiple countries

Company industry:
Ground Fleet, Aviation, & Marine Refuelling

Operational Excellence Director

January 2023 - January 2024

Skytanking Ovenon Turkey

Antalya, Türkiye Remote

January 2023 - January 2024

• Operational Director role for 2 suppliers at different airports.
• Oversaw audits, KPIs, and HSSE compliance; led operational risk
assessments and process improvements
• Updated Business Continuity Plans and implemented cross location SOPs

Company industry:
Ground Fleet, Aviation, & Marine Refuelling

Operational Excellence Manager

January 2018 - January 2023

Skytanking

Antalya, Türkiye Hybrid

January 2018 - January 2023

• Delivered site level and national operational improvement for hydrant and
into-plane operations
• Designed multilingual SOPs, technical bulletins, and auditing tools
• Facilitated TtT programs and created competence matrices

Company industry:
Oil & Gas

Site Manager

January 2011 - January 2019

Antalya Airport (JV of ExxonMobil, Air BP, Shell,

Antalya, Türkiye

January 2011 - January 2019

• Led all JV fueling operations including storage, hydrant, and into-plane
services
• Reported to JV board, ensuring KPIs, cost control, HSSE and compliance
• Played critical role in implementation of permit to work system and HSSE
policies

Company industry:
Ground Fleet, Aviation, & Marine Refuelling

Site Manager

January 2008 - January 2011

Esenboğa Airport, Mobil Oil Türk AS – ExxonMobil

Ankara, Türkiye

January 2008 - January 2011

• Managed all airport fueling operations for ExxonMobils Solus site
• Ensured global compliance, technical readiness, and safe operations
• Led maintenance planning, documentation, and training

Company industry:
Ground Fleet, Aviation, & Marine Refuelling

Commercial Advisor

January 2000 - January 2008

Mobil Oil Türk AS – ExxonMobil

Istanbul, Türkiye

January 2000 - January 2008

• Coordinated field operations with commercial strategy and customer
negotiations
• Provided aviation fuel technical support and business development input

Company industry:
Aviation Support Services

Education

Hacettepe University

February 2011

February 2011

Master's degree, Business Administration

Türkiye

Ankara University

June 1999

June 1999

Bachelor's degree, Japanese Language and Literature

Türkiye

Skills

AVIATION
Intermediate
AVIATION
Intermediate
CHANGE MANAGEMENT
Intermediate
CHANGE MANAGEMENT
Intermediate
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
CONSTRUCTION
Intermediate
CONSTRUCTION
Intermediate
INTERNAL AUDITING
Intermediate
INTERNAL AUDITING
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
PROCESS SAFETY
Intermediate
PROCESS SAFETY
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate

Languages

Turkish

Native Speaker

English

Expert

Japanese

Expert

Training and Certifications

Certifications
Pedagogical Formation
HR Management
Civil Air Transportation Management
Train-the-Trainer
Dangerous Goods Advisor

Hobbies and interests

Pedal Tennis
Skydiving),
Gliding,
Air Sports (Paragliding,