Heidi Hassan

Lead HRIS data migrations and Dynamics 365 F&O implementations across multiple regions including Nigeria, Cameroon, Côte dIvoire, Zambia, Rwanda, Egypt, Kuwait, UK, Brazil, Peru, and Colombia. Managed day-to-day support and troubleshooting for HR and Payroll modules, ensuring seamless integration and optimal functionality within Dynamics 365. Collaborated with external partners for managing complex technical problems resolution, tracking and monitoring resolution progress. Proactively monitored and optimized Dynamics 365 F&O, following change management processes to drive continuous improvement. Played a key role in transitioning HR systems from Dynamics 365 to SAP SuccessFactors, ensuring a smooth migration process and alignment with organizational goals. Contributed to system development and participated in implementing automated testing to enhance HR operations and improve efficiency during the transition period.

Analyzed and identified customer needs, business requirements, and provided tailored solutions for Dynamics AX. Conducted data flow, workflow, and gap analyses, ensuring solutions met customer requirements. Performed UAT processes, advanced user training, and system documentation. Delivered comprehensive training for key business users and facilitated bulk data upload preparations.