Office Administrator
Abu Dhabi Petroleum Ports Operating Company (IRSHAD)
Total years of experience :13 years, 9 Months
• Handling queries, mails & faxes as required by IMS procedures and distributing the same to concerned departments.
• Operating telephone switchboard to answer, screen & forward calls to appropriate departments.
• Ensuring to collect tender documents / official documents and required and preparing tender review briefs.
• Handling correspondence with principals / suppliers and clients.
• Front office word and data entry such as telephone index, incoming documents register, quotation register, LPO register etc.
• Co-ordination with other departments as and when required.
• Co-ordination of progress meetings, minutes preparation and follow up.
• Maintaining and updating Employee details and reporting appointments, leave, sickness etc.
• Filing, maintaining tender, project and other relevant files and documentation as per IMS requirement.
• Organize meetings, presentations, exhibitions and travel arrangements.
• Participate in IMS awareness and implementations.
Any other assignment as given by General Manager as applicable.
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
• Listening to customer requirements and presenting appropriately to make a sale.
• Responding to incoming email and phone enquiries.
• Acting as a contact between a company and its existing and potential markets.
• Providing pre-sales technical assistance and product education, and after-sales support services.
• Negotiating the terms of an agreement and closing sales.
• Negotiating on price, costs, delivery and specifications with buyers and managers.
• Liaising with suppliers to check the progress of existing orders.
• Recommended various improved materials or machinery to customers and clients by showing how these changes and improvements would lower costs and improve performance.
• Supporting marketing activities by attending trade shows, conferences and other marketing events.
• Recording sales and order information and sending copies to the sales office, or entering into a computer system.
• Attending team meeting and sharing best practice with colleagues.
• Maintains quality service by establishing and enforcing organization standards.
I completed my Engineering in Electronics & Communication from the University of Kerala in June 2010. I had a GPA of 7.1 During my Final Year, I took a seminar which was a mandatory for the Bachelors. The topic of the Seminar was Space Time Adaptive Processing (STAP). I also did a Project during my Final Year at Indian Space Research Organization (ISRO), Trivandrum.