IT Administrator
AL DAUWAR COMPUTER LLC DUBAI
Total years of experience :15 years, 9 Months
• Oversaw projects in various IT operations such as customized software and website solutions as well hardware and networking configuration.
• Managed IT support teams for clients where the teams provide AMC support to clients in relation to computer operations including monitoring system performance, configuration and their maintenance.
• Initiated and led meetings with clients for new projects, delivering presentations and product demos as well as follow-up negotiations.
• Managed and executed both small-scale and large-scale projects within schedule, scope and budget.
• Created and executed plans for communication protocol during projects.
• Tracked project milestones, deliverable as well as client and team communication lines as necessary to ensure project progress stays within agreed targets and achieves client satisfaction.
• Reviewed periodic maintenance of systems and servers for hardware and software failures.
• Oversaw task logs for replacement or upgrade of obsolete components.
• Provided onsite support for high risk scenarios such as breakdown of equipment or disaster recovery.
• Interacted and negotiated with suppliers and sub-contractors.
• Marketed bank products by meeting prospective clients and creating awareness about the benefits schemes provided by Mashreq.
• Achieved monthly targets by selling premium bank products.
• Documented client details into the system for processing and approval.
• Developed and maintained installation and configuration operational procedure.
• Reviewed system and application logs and verified completion of scheduled jobs.
• Managed company and team operations as in absence of IT Director and led meetings with clients.
• Assisted IT Director in preparing project scope, timeline and budget as required.
• Briefed clients with details of ongoing projects and reviewed the work progress.
• Implemented IT security policies of the organization.
• Monitored performance tuning and resource optimization of systems and servers
• Executed Configuration of CPU and system memory in user terminals as well as servers.
• Setup, configured and monitored network communication.
• Installed and maintained of firewall and intrusion detection software.