سيرين مهنا

* Developing sales strategies and plans to increase revenue and market share, including making changes to product offerings or pricing structures as needed.
* Analyzing data on sales performance, to develop strategies for increasing sales volume and market share
Supervise, evaluate, train and schedule work of bakery staff.
Order and arrange for correct ingredients, supplies and equipment using computerized system. Responsible for consolidation of product orders from users.
Assure the proper use and care by staff of a large variety of highly specialized production equipment.
Develop, maintain and update recipe files through computerized processes.
Responsible for inventorying of stock.
Assist in developing and implementing merchandising plans for new cash operations.

Hire the right candidates for the store and train them for their overall development.
Ensure that all the employees contribute to their level best for the effective functioning of the store.
Motivate my team members from time to time.
Managing profit and loss, handling cash at the store as well as collating daily sales as well as other necessary reports.
Make sure the store is meeting the targets and earning profits.
Make sure the smooth and effective functioning of the store.
Maintaining the overall image of the store like: Merchandise in order to catch the attention of the customers.
Ensure:
store meets the expectations of the customers and lives up to its predefined brand image.
The store is kept clean Shelves and racks are properly stocked and products do not fall off the shelves.
Mannequins are kept at the right place to attract the customers into the store and rotated frequently.
The signage displaying the name and logo of the store is installed at the right place and viewable to all.
The customer leaves the store with a pleasant smile.
Sufficient inventory is available at the store to avoid being “out of stock”.
The store is free from pilferage.

Enforce quality customer service
Mentor and train employees
Provide a comfortable working environment
Implement business strategies to increase sales
Maintain and improve company standards
Prepare staff for job transition and succession
Manage the execution of product promotions and make sure that all promotions are done and submitted by the staff.
Keep staff motivated
Recruit, interview, hire, coach, assess and fire employees
Exceed sales and customer satisfaction objectives

As Executive Secretary:
I provide a full range of support services for President and Office Administration. My general duties are:

Managing and Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.
Organizing and maintaining files and records.
Planning and scheduling meetings and appointments.
Managing projects and conducting research.
Preparing and editing correspondence, reports, and presentations.
Making travel and guest arrangements.
Providing quality customer service.
Greet visitors and determine whether they should be given access to specific individuals.

As Senior Executive Assistant :
I handle a lot of tasks for one of H.H Sheikh Nahyan Private Office Group Companies (Foodco Food Trading Company ), it is producing F& B production which made in UAE. Under this company I'm working as (Admin, Warehouse Manager and Logistics)
Some of duties are:
Strategically manage warehouse in compliance with company’s policies and vision
Oversee receiving, warehousing, distribution and maintenance operations
Initiate, coordinate and enforce optimal operational policies and procedure, adhere to all warehousing, handling and shipping legislation requirements
Produce reports and statistics regularly (IN/OUT status report, dead stock report etc), receive feedback and monitor the quality of services provide.
Manage stock levels, delivery times and transport costs.
Coordinate and control the order cycle; evaluate performance and quality and to plan improvements.

Responsible for managing and supervising all company activities and services which includes
providing health insurance and vehicle insurance policies for corporate and individuals from Fidelity
Insurance Company.
Also the company is authorized dealer for Western Union money transfer services as well as being
authorized agent for the

Managing and supervising all hotel works including guests rooms, monitoring the hotel supplies. Also supervising hotel staff affairs, moreover providing customer services.




Recruiting, training and monitoring staff; planning work schedules for individuals and teams.
Meeting and greeting customers;
dealing with their complaints and comments;
addressing problems and troubleshooting.
Supervising maintenance, supplies, renovations and furnishings; dealing with contractors and suppliers, carrying out inspections of property and services.

I have worked at this agency for six months, and achieved the highest level of target which was 13 sales monthly and I have got 23 sales, It has depended on how to deal with customers and convinces them on products .

was directly supervising and coordinating activities of retail sales workers in the flower shop. My duties included management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

My duties were:

1. Assign employees to specific duties.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Instruct staff on how to handle difficult and complicated sales.

A training program at several departments in the bank, it was mainly at the Sales & Customers
Service departments, which gave me a wide vision of how to explore the requirements of
customers, offering them the appropriate service they require, and make sure that the services
provided are what were expected by them.
➢ As well, I assisted the team members in the analysis, evaluation and rating of risks by performing
business studies and risks plans, while focusing on the long-term business opportunities in the
investment side.