Sisanda Soyikwa

for hospitality, catering, and tourism students
• Covering yearly curriculum, setting tests, invigilating, marking scripts, capturing
marks, and tutoring the student that needs extra help.

Since began my tertiary education in 2016, I have had the pleasure of being exposed to the MICE
(Meetings, Incentives, Conferences and Exhibitions) sector where I have been involved in both
the preparations of the events and the actual events. At the Africas Tourism Indaba, I have had
opportunities to work at the front desk where we welcome delegates, conduct registration for
them and do room drops.
Moreover, as a student I did take part-time jobs at events and restaurants which included:
• Waitering, and
• Assessing customer satisfaction.
I have worked with different companies for different events which attract both national and
international media scale. Some of the events include graduation ceremonies, Africas Tourism
Indaba, AMCEN (African Ministerial Conference on the Environment), Durban July, Comrades
Marathon and many more. The roles and duties vary but all these events have empowered me
with many skills in both tourism and hospitality and have also helped me to become even more
well-spoken and confident.

Sustainable Tourism Development 3
Sustainable Development 2A
Travel Management 1A
Tourism Management 2A

• Answering inbound calls.
• Explaining tariffs to customers and how they work.
• Appling for water meter on behalf of the customers.
• Explaining the bills to the customers.
• Assisting customers to make their payments and help them set up direct debits or
make other payment plans.
• Assisting customers who are having financial difficulties and cannot pay their bills
in full by offering schemes and directing them to the department that will help them
with the applications.
• Help open accounts for the customers.
• Help close the accounts for customers that are moving out of the Thames area.
• Volunteering grade 10-12 tourism educator.
During my tenure at the aforementioned school, I was teaching tourism and because it was a high school
the subject looked at both the hospitality and tourism industry which covered some of the following:
Accommodation, events, customer service, transportation, unforeseen circumstances are their impact on
both the industries, attractions, sustainability, marketing, geography, time zones, currency, travel
documents and grooming. In the year 2020 I managed to acquire a Grade 12 pass rate of 95% and 2021
100% for the subject.

• Book control (how many textbooks were distributed to the learners)
• Controlling of learners attendance register.
• Documents typing.
• Filing, safekeeping of files.
• Invigilating.
• Making a memorandum.
• Marking the test.
• Photocopying.
• Setting objectives to meet the targets.
• Setting personal timetables
• Setting targets for the year.
• The setting of tests.

• Assisting passengers with enquiries about flight departure and arrival.
• Make sure passengers are in the correct queue for the respective airline companies.
• Request their flight details, flight number, time of departure, and destination.
• Request their IDs or Passport to check if the details appear on the system for the respective
airline company.
• Check-in their baggage.
• Tell passengers about baggage/luggage restrictions.
• Should they have any excess weight charges, send them to ticket sales so that they can pay in
order for their bags to be checked in.
• Ask them security questions and check if they are not carrying dangerous goods.
• Check travelers in and provide them with seat numbers.
• Print the travelers boarding pass, highlight and explain the important information such as
boarding time and boarding gate number.
• Supervise the handling agency people and help them should they face any challenges with
passengers.
• Fill in the paperwork as per the information given by the handling agency.