head cashier
Deep dish restaurant
مجموع سنوات الخبرة :7 years, 11 أشهر
Handled customer complaints with empathy and composure.
Processed a range of documentation and entered information into databases. Proactively participated in meetings and helped create new practices.
Trained, coached, and supervised new staff members.
Accurately handled large amounts of money on the cash register.
Helped management to identify workflow issues and find solutions.
Kuwait egaila city Feb 2018Mar 2020 captain waiter
Handled customer complaints with empathy and composure.
Answered calls, responded to emails, and spoke with clients face-to-face.
Trained, coached, and supervised new staff members.
Supervised and delegated tasks to a team of 12 people
Kuwait City Since Feb 2011May 2015 Shift Supervisor in Burger King. Handled internal communication between restaurant management and employees, including informing employees of their scheduled shifts
Trained new waiters, hosts, bussers, and cooks, especially regarding expectations for customer service and safe food handling.Handled customer complaints
Regularly inspected the kitchen and bar to maintain required food safety standards.Received detailed food safety training, including food handling, proper storage temperatures, and sanitization of surfaces and equipment.
business and hospitality