General Manager HR & Admin
Urbanrise
Total years of experience :15 years, 9 Months
Responsible for overall Human Resource operations, Talent Acquisition, PMS, Employee Engagement & Admin activities across location.
Roles & Responsibilities:
➢Responsible for aligning HR strategies effectively as per business goals by managing employee life cycle such as recruitment, engagement, performance management, payroll and HR audits
➢Responsible to bridge relationship between management & employee and ensure compliance as per departmental procedures, local & legal regulations.
➢Responsible for planning, managing HR activities related to organizational development and talent management programs for entire group covering 20 countries across Middle East, Africa and Asia
➢Understand nuances, work on defining and designing growth mind-set aiming process improvement for supporting business needs and requirements
➢Lead change management programs; perform job evaluation to enhance job roles & organizational structure including job design focusing on job enrichment /enlargement and organizational culture.
➢Responsible for end-to-end project implementation of Job enrichment program including creating of Job family, Job level, career hierarchy and standardization of positions & departments.
➢Identify & evaluate business needs to ascertain appropriate projects/ programs and implement initiatives & tools to enhance organizational effectiveness and efficiency.
➢Responsible for analysing business structures, procedures, processes, and prepare job descriptions including tasks, competencies & KPIs for all the roles across stations.
➢Planning strategic interventions with business users for designing solutions and future enhancements
➢Ensure updated data in management reporting system for HR dashboards; collate, analyse, prepare and submit various reports as required to maintain data integrity. HR Projects Managed & Accomplished:
•Successfully implemented Job Enrichment program including standardization of departments and positions
•Developed and implemented standardized career hierarchy, job levels and introduced sub departments across 40+ stations
•Driving revamping of job descriptions and introducing competencies for all the positions in the organization
•Redesigned, implemented changes as per job family and communicated organization structure across the network.
•Proposed performance rating cycle; worked closely with management team in revamping the bell curve
Roles & Responsibilities:
➢Varied experience as a Business Partner performing Specialist Role as an OD across all Delivery units and Generalist role as BPHR for specific BUs.
➢Managing and Independently run biannual performance appraisal process and Role Change process for 3, 000+ leadership team delivery and leaders and sales employees
➢Conduct sessions with BPHR (OD point of contacts in BUs) and HR shared services on OD framework, guidelines and new interventions in performance management
➢Performance analytics- Work on various analysis that helps recommend process modifications to enhance operational efficiency.
➢Manage critical activities that are related to performance-based outcomes. Involved in counsel out process basis the company decision for low performers
➢Planning and Deployment of HR interventions at business units in consultation with the business leadership to understand their business plan
➢Leading engagement programs such as induction and orientation for new hires, reward and recognition schemes, performance management system, OD initiatives, employee retention efforts, compensation and benefits, career planning and employee communication.
➢Responsible for formation, communication and successful implementation of grievance resolution mechanism for the business unit. Ensure closure on 100% of the grievances within set timelines and avoid escalations
➢Planned on interventions to proactively capture and highlight any possible trends in employee behaviour, grievances, expectations, large number of complaints in pockets, etc. to leadership from time to time.
➢Responsible for HR audits, data analysis on attrition and ESAT to bring in effectiveness in HR Practices and facilitate high
➢employee satisfaction and reduction in attrition along with business managers.
➢Training Need Analysis, Coordinate with Training team to ensure personal development plans are in place to provide necessary inputs and training
➢Assist the Delivery Managers in succession planning, defining career paths for critical employees
➢Managed Role change and Compensation exercise for the unit HR Projects Managed & Accomplished:
•Appreciated for working on critical activities in OD role- received cash incentive for the same
•Received Award for Excellence Zero Bench at Infosys level
•Received Gold Award for Internal Customer Delight at Unit level
•Received HONOR award (Recognizing Achievers in HR) at Infosys level.
•Worked on retention strategy for long timers and hi potential performers
•Received appreciation for working on employee connect & recognition initiatives
Roles & Responsibilities: Handling Employee Relationship activities for various channels. Negotiating and amicably settling disputes with the employees and maintaining discipline & harmonious working environment across all employee levels. Partner with Line Managers in achieving organizational goals to align with the companys strategy Implementing performance management & appraisal system. Consulting on general HR issues and self-development keeping retention in mind. Update and advise Managers on potential issues in their respective teams based on different team dynamics Providing businesses with tools to improve capability of business processes to increase performance and decrease attrition. Analysing processes and recommending process modifications to enhance operational efficiency. Addressing & resolving workplace concerns raised by employees e.g. Harassment, Misbehaviour, Process non compliance and Fraud, etc. Managing all the functions from employee joining to leaving formalities. Involved with Administrative activities and coordinating with operations team. Has been supporting in conducting interviews for ICICI Bank Middle and Senior Level Recruitment across Andhra Pradesh & Tamil Nadu Identify and assist in focusing on special groups high potential & low performers. Assist in building improvement & development plans. HR Projects Managed & Accomplished:
•Managed exit management for south zone middle management team.
•Initiated low performers exit basis strategic decision across PAN India.
•Apart from regular operational requirements managed HR Intervention program PAN India as a retention strategy.
•Awarded as Master Blaster certificate for Induction training
•Received appreciation in year 2009-10 for my contributions towards effective manpower planning.