Customer Service Executive
Advantis Sedate Myanmar
مجموع سنوات الخبرة :4 years, 8 أشهر
Managed key account - PFE Express from the booking
stage to billing stage, ensuring customer satisfaction
through KPI monitoring and also sales support for free
hand shipments.
Coordinated shipments with carriers and custom
agents, resolving logistical challenges for smooth
processes .
Handled booking submissions with precision and
timeliness to meet expectations and internal deadlines.
Collaborated with customers, shippers, and warehouse
teams to address needs and maintain strong
relationships.
Served as primary contact for oversea and local
customer inquiries, delivering prompt and effective
solutions for seamless experiences.
Served as Chairman of the CFT team at Advantis
Myanmar, organizing and participating in crossfunctional activities and donation programs, including
blood drives, religious events, and Christmas charity
initiatives
DB Schenker is the Global well known company of freight forwarding, division of German rail operator Deutsche Bahn that focuses on logistics.
High and Constant hands-on performance with nearly 3 years of working experience in planning and consolidations process for customer Inditex (a group of Zara) which is one of the lists of nomination shipments. Operate the customer systems, dealing with orders and bookings to meet the customer's demand and KPI. Deals with both customers and shippers; fulfilling customer requirements and shippers' needs; main PIC of the oversea customers for flawless process control and communication. Handling the shipments from the booking stage to arrival stage, making bookings in carrier for the orders of every week's departure until arrival to the destination for the smooth and certainty in the delivery of the customer's goods. Have experience in documentation, Invoicing, and Billing. Develop and maintain key relationships with clients, Organizing data for KPI report.
Follow every rules and participate in university activities and volunteering projects and science fair.