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Sivakumar Paramasivam, Senior ERP Lead

Sivakumar Paramasivam

Senior ERP Lead·[Cap Gemini

United States

Higher diploma, Computer Science

Work experience

Total years of experience: 16 years, 3 months

Senior ERP Lead

October 2025 - Present

[Cap Gemini

Florida, United States •Hybrid

October 2025 - Present

• Defined business requirements through the SDLC process translated into system requirements.
• Converted complex requirements into clear, actionable user stories for development.
• Prioritized and organized all product requirements based on business value and urgency.
• Actively contributed to sprint planning, reviews, and retrospectives, driving continuous improvement.
• Leading the design and implementation of ITSM/ServiceNow solutions to meet business requirements.
• Aligned product strategy and prioritized features for business goals.
• Monitored Physical Financial Flow - This refers to the actual, tangible movement of goods, materials movement
through ERP Systems.
Company industry:
IT Services

Senior Delivery Manager/Product Owner

June 2024 - May 2025

WA LLC

New York, United States •Hybrid

June 2024 - May 2025

• Conduct requirements gathering, Fit Gap Analysis, and analyzing existing customizations for optimization.
• HCM/HRSD/HRMS modules for specific business needs, integrating with the PeopleSoft HCM/Benefits suite.
• Leading the design and implementation of ServiceNow / Peoplesoft solutions to meet requirements.
• Created and continuously improved ITSM processes based on best practices like ITIL.
• Deploy and configure the ServiceNow CSM module to align with business processes
• Set the roadmap and prioritized features based on needs.
• Actively contributed to sprint planning, reviews, and retrospectives, driving continuous improvement.
• Selected, implemented, and integrated ITSM tools to automate workflows and enhance efficiency.
• AI-Enhanced Data Analysis, Impact Analysis and Visualization
• AI-Predictive Analytics for Business Process Optimization
Company industry:
Textile & Apparel Production

Senior Delivery Manager/Product Owner

August 2023 - January 2024

Zillion Tech

Ashburn, United States •Hybrid

August 2023 - January 2024

• Spearhead the design and implementation of Salesforce and ServiceNow integration solutions.
• Engage stakeholders to gather and analyze requirements, crafting precise functional specifications.
• Implemented and continually improved ITSM processes based on best practices (ITIL etc.)
• Customize ServiceNow modules to precisely address unique business demands.
• Tailor CRM and ITSM systems to seamlessly align with organizational workflows.
• AI-Automates the initial generation of user stories and use cases, saving the BA time and effort
• AI-Intelligent Gap Analysis and Functional Requirements Generation
• AI-Powered Functional Testing and Validation
Company industry:
IT Services

Senior Manager/Product Owner

August 2021 - December 2022

WA LLC

New York, United States •Hybrid

August 2021 - December 2022

• Lead team to translate business requirements into system specifications, manage SDLC process, and ensure
end-to-end implementation.
• Customize ServiceNow HCM/HRSD/HRMS/Benefits modules for specific business needs, integrating with
PeopleSoft HCM suite.
• Established product vision and roadmap, prioritizing features based on business needs.
• Plan, execute, and oversee ITSM implementation projects, tailoring CRM systems to unique workflows.
• Implemented ITOM focuses on continuously optimizing infrastructure performance and monitoring.
• Represented user needs and feedback throughout the entire development lifecycle.
• Maximized Product Value: Drove efforts to deliver the most impactful and valuable features to end-users.
Company industry:
Textile & Apparel Production

Senior Analyst

April 2020 - April 2021

SRI Federal

Washington, United States •Hybrid

April 2020 - April 2021

• Executed projects within ServiceNow/PeopleSoft environments, overseeing HR, Benefits, Foreign Service
Position Management, Performance Management, Onboarding, and Offboarding Processes within an Agile
Scrum framework.
• Implemented HR Service Delivery (HRSD) encompasses a wide range of activities like Onboarding and
Offboarding, Ben Admin, Payroll, Employee Relations and HR Data Management.
• Connect CSM with other ServiceNow applications like ITSM or Field Service Management
• Organized and led teams, ensuring global Functional, Regression, Integration testing, and Data validation,
culminating in the preparation of VVT and UAT sign-off documentation.
Company industry:
IT Services

Senior Analyst [Volition IT

January 2020 - April 2020

Human Health Service

Washington, United States

January 2020 - April 2020

• Configured Core HRMS / HCTM / Assignments / Time and Labor / FS Positions and Employee Profile
• Configured Core HRSD - ESS and MSS, Benefits, Workflow, Profiles Securities.
• Leading the design and implementation of ServiceNow HRSD / HCM solutions to meet requirements.
• Designing/building and interpreting data in reports/dashboards and analytic tools in ServiceNow.
• Configured Core HR / Benefits / HRSD / Assignments / FS Positions and Employee Profile
• Configured Core HR - ESS and MSS, Benefits, Workflow, Profiles Securities
• Facilitated the final UAT sign-off and release decision.
Company industry:
IT Services

Senior HCM Cloud Analyst

January 2019 - December 2019

CTEC

Virginia, United States

January 2019 - December 2019

• Supported both SaaS and PaaS business implementation for Foreign Agency DOS
• Supported Oracle Cloud Harmonize phase and Global common model for cloud implementation.
• Adopted Agile Scrum for this project and supporting the system Integration and UAT
• Supported System Security and PAR Processing issues in HR system.
• HR Service Delivery (HRSD) encompasses a wide range of activities like, Onboarding and
Offboarding, Ben Admin, Payroll, Employee Relations, and HR Data Management.
• Conducted functional, regression testing and UAT test planning and strategy.
Company industry:
IT Services

Senior PeopleSoft HCM Analyst

June 2018 - May 2019

Main Sail Group

Virginia, United States •Hybrid

June 2018 - May 2019

• Configured Core HR / Benefits / HRSD / HCTM / Time and Labor / FS Positions and Employee Profile
• Configured Core HR - ESS and MSS, Benefits, Workflow, Profiles Securities.
• Implemented NA Payroll and Global Payroll - Defining complete end to end Payroll process.
• Configured Payroll - Pay Groups / Earning / Deduction codes / Garnishments / Interfaces.
• Developing and executing UAT test plans, test cases, and test scripts to ensure quality.
Company industry:
IT Services

Senior PeopleSoft HCM Analyst

April 2017 - January 2018

IBM

Virginia, United States

April 2017 - January 2018

• Defined business requirements through the SDLC process translated into system requirements.
• Experience in IT solutions designed, configured, and implemented satisfy the business requirements and manage
traceability of requirements through design, workflow, business process, data mapping, configuration, testing
and UAT support with end-to-end Implementation.
• Performed requirements gathering, business Fit Gap Analysis, analyzed the existing customization.
• Configured Core HR / Benefits / HCTM / Assignments / FS Positions and Employee Profile
• Configured Core HR - ESS and MSS, Benefits, Workflow, Profiles Securities.
• Worked with project team to perform QA / UAT / End to End Data Validation.
Company industry:
IT Services

Senior PeopleSoft Analyst [CBS

June 2016 - March 2017

Dept of State

Washington, United States

June 2016 - March 2017

• Supporting PeopleSoft HCM/CRM/Payroll/ Performance Management/ Position Management modules
• Identified and analyzed alternative Cloud solutions through research.
• Supported Oracle Cloud Harmonize phase and Global common model for cloud implementation.
• Facilitated and supported all Scrum events like Sprint Planning, Backlog Grooming, and Retrospective meetings.
• Defining business requirements through the SDLC process translated into system requirements.
• Performed requirements gathering, business Fit Gap Analysis, analyzed the existing customization.
Company industry:
Public Administration

Manager, PeopleSoft HCM

April 2015 - May 2016

Accenture Federal Service

Washington, United States

April 2015 - May 2016

• Business Implementation, Design and functional process and support for HRMS / ITSM and CRM modules.
• Implemented projects like PeopleSoft HR systems and ServiceNow Onboarding and Off Boarding Process.
• Leading the design and implementation of ITSM/ServiceNow solutions to meet business requirements.
• Configuring and customizing ERP and HCM systems to meet the specific needs of the Federal Government,
including modules such as HRMS and CRM.
• Providing training and user support to Federal Government employees on ERP and HCM systems, conducting
workshops and creating documentation to enable effective system usage and troubleshooting.
• Facilitated and supported all Scrum events like Sprint Planning, Backlog Grooming, and Retrospective meetings.
Company industry:
Business Consultancy Services

Senior ERP Analyst

October 2014 - January 2015

Infinity

Washington, United States

October 2014 - January 2015

• Supported and involved in carrying out the Business Implementation, Design and functional process.
• Supported the entire SEC system as well as all personnel executing the objectives of the SEC On-Boarding and
Off-Boarding project (SOOP).
• Overseeing ServiceNow projects, including project management and coordination with cross-functional teams.
• Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, Asset Mgt \[ITAM\]
and HRSD/HCM
• Supported Supply Chain Management (Inventory, Purchasing, Order Management, WMS - Oracle EBS)
• Ensure scalability, performance, and integration within the ServiceNow ecosystem.
• Managed IT Service Management Process- Incident, Problem, Change, Request.
• Provided prescriptive guidance per industry best practice around core areas, including ITSM and ITIL, IT Asset
Management (ITAM) and HR Service Delivery (HRSD).
Company industry:
IT Services

Senior PeopleSoft QA Analyst

December 2011 - June 2014

Northrop Grumman

Washington, United States

December 2011 - June 2014

• Developing and executing test plans, test cases, and test scripts to ensure the quality and accuracy of
PeopleSoft applications.
• Conducting functional, regression, and performance testing to identify defects and ensure system reliability.
• Configured Core HR / Benefits / HCTM / Assignments / Time and Labor / FS Positions and Employee Profile
• Configured Core HR - ESS and MSS, Benefits, Workflow, Profiles Securities.
• Implemented NA Payroll and Global Payroll - Defining complete end to end Payroll process.
• Configured Payroll - Pay Groups / Earning / Deduction codes / Garnishments / Interfaces.
• UAT - Facilitated daily stand-up meetings with UAT testers to address questions and track progress
• UAT Summary Report - Gather final feedback from business users to compile a comprehensive
Company industry:
IT Services

Senior PeopleSoft Analyst

August 2006 - June 2010

PCAOB

Washington, United States

August 2006 - June 2010

• Defined business requirements through the SDLC process translated into system requirements.
• Performed requirements gathering, business Fit Gap Analysis, analyzed the existing customization.
• Configured Core HR / Benefits / HCTM / Time and Labor / and Employee Profile
• Configured Core HR - ESS and MSS, Benefits, Workflow, Profiles Securities.
• Lead as a mentor as well as Coach to follow the Agile principles and values.
• Lead Scrum Master and Lead and Mentor Scrum Teams including conflict resolution.
Company industry:
Non-profit Organization

Education

Annamalai University

June 1996

June 1996

Higher diploma, Computer Science

India

Bharathidasan University

June 1995

June 1995

Master's degree, English

India

Bharathidasan University

June 1991

June 1991

Bachelor's degree, Mathematics

India

Skills

CERTIFIED SCRUM MASTER

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

ENTERPRISE RESOURCE PLANNING

Intermediate

HUMAN CAPITAL MANAGEMENT HCM

Intermediate

INFORMATION TECHNOLOGY

Intermediate

IT SERVICE MANAGEMENT

Intermediate

LEADERSHIP

Intermediate

LOGISTICS

Intermediate

PRODUCT MANAGEMENT

Intermediate

SOFTWARE DEVELOPMENT LIFE CYCLE

Intermediate

Languages

English

Expert

Training and Certifications

Certifications
CSM – Certified Scrum Master
Microsoft Certified Professional
Security Clearance - Active DoD Final Secret Clearance