Train Controller
Etihad Rail DB
Total years of experience :21 years, 7 Months
• Monitor and control the train movements by manually setting the route in the depot and mainline by ERTMS/ETCS level 2 signalling system.
• Responsible for track possessions and movements of engineering trains within a possession.
• Direct supervision of qualified maintenance personnel/contractors and ensuring the team is performing to the required standard in compliance with the procedures and instructions.
• Report incidents or events that impact on safety and/or service performance to the Train Control supervisor immediately.
• Responsible for day to day train planning to make sure the KPI’s are not affected and trains reliability is 100% to the facility as per the customer request.
• Provide technical and professional review for the Operations Control Centre in all areas, e.g. train set efficiency, train performance, control instructions/rule book and real-time management of manpower resources within the Control Centre team.
• Ensure the safe and reliable movement of trains in both normal and degraded operations.
• Protecting the train and staff by blocking the line (route barring) in case of any emergency occurs and try to implement a safe system of work to continue the train operation through alternative routes.
• Liaise with the Track & Facilities management teams in matters related to possession management and maintenance windows.
• Extend assistance to Train Drivers in the intervention of train faults.
• Regularly update the Train control supervisor and Fleet team on the status/condition of the train service, occurrence of incidents/accidents, service interruptions, and other unusual defects/situation that disrupts the train operations.
• Managing Facilities, Engineering control, Fault control and Security management through SCADA, FCS, BMS, Security management system and by SAP system for Etihad Rail Train Operations.
• Control and monitor 33kV, 11kV, 400VAC, UPS, HVAC, ERTMS/ETCS Level 2 Freight Control System and other signalling/telecommunication systems through SCADA system.
• Currently been trained as a competent Train controller for managing and controlling the train movements, giving possessions for Sweeping the track, Line side system maintenance and Track maintenance.
• Facilitate power isolation and reformation of 33kV and 11kV based on failures and engineering activities.
• Highlight the repetitive faults and failures in the performance meeting so that the faults and failures rectification can be handled in a better way and mitigate the risk of delays for train and other operational activities.
• Planning and taking full responsibility for permit to work system and make sure the work is done safely based on the safe system of work. Give daily briefing, tool box talks before engineering hours to Infrastructure and Possession Assistants.
• Controlling and managing the access to railway line and buildings through PTW, Access control system and Security management system.
• Coordinating, arranging and controlling the maintenance team and contractors to conduct corrective, preventive maintenance and engineering activities for all the railway assets and equipment's.
• Record all the faults and failures of the railway assets in SAP system and send it across to the management and maintenance team for corrective actions.
• Created training material for the Facilities Controller SCADA operation related to 33kV/11kV switch gear, 400VAC Low Voltage, UPS, HVAC, Freight Control System and other Signalling and Telecommunication systems.
• Created Competence Management System documents and SAP based Asset Management System for the Facilities Controller.
• Associated with testing and commissioning of power, signalling, telecommunications systems and civil works of Etihad Rail Project.
• Associated with ERTMS level-2, 12 power substations -33kV, 11kV testing and commissioning sites of Etihad Rail Project Stage 1.
• Training new Facilities Controller on SCADA, High Voltage, Low Voltage, Freight Control System, Security Management System, Permit to work system and SAP based fault management system.
• Coordinate with external services during incidents and emergencies.
• Ensure that end of shift reports is collated, checked and submitted to the Train control supervisor and OCC Manager.
• Perform and carry out other duties as instructed /directed by the operations manager.
• Preparing staff roster and make changes if required without affecting the staff fatigue and operational requirements.
• Perform emergency duties and support Train controller and Supervisor when required.
• Overall in-charge on Operations Control Centre and responsible for train service delivery, safe recovery of faults and failure and management of incident or accident to safeguard the safety of passengers, staff and asset.
• Direct supervision and management of operation control centre staff.
• Creating train timetables using EDPC system from 1 to 6 trains. Edit the existing train table and insert additional train loops for allocating more passengers. Plan and create train timetables as per customer request.
• Ensure effective coordination with maintenance staff in the event of failures, incidents and emergencies.
• Liaises and coordinate with external authority during service disruptions and emergency situations.
• Ensures timely and correct information is disseminated to passengers, management and staff.
• Track Access Management. Ensures timely switching off of traction power and arrangement of protection for Track Access and Possession.
• Ensures safe movement of maintenance vehicle in accordance with operating procedure on track Access and possession.
• Regularly update the operations manager and top management on the status/condition of the revenue service, occurrence of incidents/accidents, service interruptions, and other unusual defects/situation that disrupts the revenue service.
• Technical, financial and people accountability meeting the KPI according to the targets agreed with the client.
• Notify the contract manager of any incident/emergency situations that require the activation of incident control.
• Preparing and consolidating all the Daily cash revenue, Ticket Sales, Preparing reports and Safe keeping of Cash.
• Prepares updates and consolidates all reports like monthly report, daily service report, service interruption report, work clearances, schedule status, incidents and accidents report and train availability report.
• Authorized to give clearances on any maintenance works to be done on mainline and stations.
• Planning and conducting training and exercise drills for OCC, station and maintenance staff to ensure competency level is maintained.
• Lead and Supervise team of Service Controllers to meet the Key Performance Standards relating to safety, reliability and customer service.
• Ensure that end of shift reports are collated, checked and submitted to the operations manager.
• Perform and carry out other duties as instructed /directed by the operations & contract manager.
• Monitoring the overall operations of the Train movement in the depot, as well as in the mainline in accordance with a timetable via Signalling System and Automatic Train Supervision, in both ATO & ATP mode. Manual route setting, shunting and arranging proper train formations using ATS and Local operation terminal.
• Control and monitor 11kV power supply for stations and monorail track.
• Monitor the monorail system and take appropriate regulation strategy to ensure the punctuality of train service.
• Having knowledge to create train timetable for ATO operation using EDPC system.
• Record all train/vehicle and station equipment's faults and coordinate with the Light/Heavy maintenance group for troubleshooting or preventive maintenance for the train/vehicle and station equipment's.
• Performing shift in charge duty as Chief controller during their annual leave duty and at night shift.
• Implement standard operating procedure, emergency procedures, rules and regulations corresponding to the prevailing train traffic conditions.
• Coordinates with other dept personnel in the implementation of operating rules, regulations and procedures.
• Prepare updates and consolidates all reports like daily service report, service interruption report, work clearance/schedule status, incident/accident reports, train availability report, etc.
• Extend assistance to Train Drivers in the intervention of train faults.
• Regularly update the Train Service Manager on the status/condition of the revenue service, occurrence of incidents/accidents, service interruptions, and other unusual defects/situation that disrupts the revenue service.
• Monitoring CCTV for any security entrenchment and for passenger’s crowd control.
• Making public announcements and ensure all train and station information is correct, clear and up to date.
• Liaise with Train Service manager, Chief controller and with Maintenance manager for the safety of trains, train route planning for the day and engineering and maintenance works for train and in the guide way.
• Issuing work permits to work to access the guide way in the depot and in the mainline during traffic and non traffic hours.
• Monitor and Facilitate engineering works.
• Report incidents or events that impact on safety and/or service performance to the Chief Controller in a timely manner.
• Helping Chief Controller by preparing the monthly rota and also by finding additional information for making new operation circulars, work and local instructions.
• Attending calls from passenger for any queries or in case of emergency, to enhance customer service and safety.
• Perform shift and emergency duties when required.
• Maintaining proper documentation and filing work under OCC administration.
• Heading the team for SMRTE GREEN project were the responsibilities includes, educating all the staff about how they can be ECO FRIENDLY and GREEN by conducting training secessions and creating posters.
• Leading a team of sales executives and reporting to the Store Manager.
• Giving effective after sales service to the customers which carries out the duties of all types of customer care operations which include handling customer complaints, following up with service centre, handling item deliveries, handling petty cash and customer interaction.
• Meet and greet customer and provide high level of customer service.
• Attending telephone calls and giving solutions and solving queries online.
• Providing instant solutions to the customers who walk in to the store with technical issues.
• Oversee the selling of computers, printers, GPS systems, Mp3 players and other computer accessories.
• Monitoring Stock, Highlighting Slow and Dead Inventory to Management.
• Prepare and generate sales report and coordinate with the purchase department, order stocks etc.
• Achieving given targets in daily and monthly basis.
• Organize and conduct training sessions for staff in the IT Section for augmenting the sales targets.
• Provide technical support and guiding the customers to choose the right product.
• Preparing and generate daily and monthly report and monthly rota.
• Perform shift and emergency duties when required.
• Directing students to take an appropriate course, which includes Counselling.
• Maintaining good relationship with students and parents.
• Sending regular updates of individual student academic performance to their parents.
• Computer Lab & whole office system maintenance.
• Taking care of office automation works, which include arranging and maintaining day today applications and fees payments in files as well in computers.
• Mail Correspondence.
• Handled Classes for O Levels, Nios and other students.
• Handled various customers of Airtel - Tamilnadu.
• Subscriber correspondence. Maintain good customer relations with a cheerful, responsive attitude.
• Provide clear, concise responses to customer’s questions, (such as billing queries, collection of payments, activation of new subscription, advance trouble shooting, etc.) and consistently delivering customer satisfaction.
• Handled customer queries online by taking the queries, saving the record of the files within the given time.
• Preparing weekly & monthly reports for the management.
• Escalating any important issues raised by the customers to the management to find an effective solution.
• Oversee the selling of computers, printers, Mp3 players, digital cameras and other computer accessories.
• Negotiation with customers and suppliers, basic market research and achieving targets.
• Introducing new products, supporting the sales team and coordinating with various suppliers.
• Monitoring Stock, highlighting slow and dead inventory to management.
• Prepare and generate sales report and coordinate with the purchase department, order stocks etc.
• Achieving given targets in daily and monthly basis.
• Handled various customers of BSNL, Touchtel and TATA Indicom.
• Subscriber correspondence.
• Analyzing customer’s problems and providing effective solutions at the front desk.
• Provide clear, concise responses to customer’s questions and consistently delivering customer satisfaction.
• Handling the customer queries online by taking the queries, saving the record of the files within the given time.