Sales Executive/Customer Service Rep.
Azadea Group - Massimo Dutti
Total des années d'expérience :19 years, 11 Mois
• Greet Customers into the showroom informing them of the latest products.
• Work under pressure ensuring all customers are being assisted according to their desires.
• Build on Customer relationships ensuring increasing company revenue.
• Organize showroom ensuring company image is maintained to its highest potential.
• Achieving of monthly targets.
• Coordination of monthly inventory.
• Advising on forthcoming product developments and discussing special promotions.
• Made cold calls to potential prospects.
• Responsible for handling existing clients.
• Built on company database.
• Scheduled appointments with existing and potential clients.
• Present and sell company products and services to current and potential clients.
• Prepare presentations, proposals and sales contracts.
• Liaising with suppliers to check on the progress of existing orders
• Responsible for building on existing clientele.
• Handling individual accounts.
• Scheduled meetings with potential and existing clients.
• Made cold calls to potential clients.
• Develop and maintain sales materials and current product knowledge.
• Prepare presentations, proposals and sales contracts.
• Identify and resolve client concerns.
• Liaising with suppliers to check on the progress of existing orders
• Handled training of new employees, ensuring they learnt how to operate programs on the computer and machines around the shop.
• Evaluated new staff members and their capabilities so that the establishment can run at its highest professional level.
• In charge of inventory.
• Assisted Customers with their queries and needs.
• Compared sales performances.
• Dealt with customer queries and complaints ensuring the best levels of customer service and sales floor standards were maintained.
• Provided exceptional service to all customers to meet the company objectives
• Replied to customer queries and needs and answered telephone queries in a professional and courteous manner.
In addition to the following business courses - Intro to Business - Principles of Management - Business Law - Human Resource Management - Economics - Intro to Marketing - Principles of Management - Financial Accounting