Customer service associate
Teleperformance
Total years of experience :1 years, 7 Months
DOJ 30th Sep 2023, DOE 31st Dec 2023
Our Client was American Express a very well known Banking & Finance company, providing services all over United States.
• Majorly handling calls for customer service & credit relationship from all consumer card clients.
• Process credit card application's for new client's setting limitations terms of service according to client's credit & background.
• Placed phone calls, sent statements or emailed client's to remind them of payments & due dates.
• Educated existing client's of additional benefits & privileges of the product they are having. Upselling the products & other variables. Also Including balance transfers & applying for credit limit increases.
• Investigate client's spending trends to ensure security & catch any possible sign of fraud or loss of card.
DOJ 13th Jun 2022, DOE 09th Aug 2023
Our client was the world's best Airline known as Singapore Airline's. I worked as Customer Service Associate.
• The job role was to make sure that the customer gets the world class customer service.
• As it's an International Airline, I handled customers queries through various channels. Majorly handling inbound/outbound calls & emails
• Handled difficult customer's, helping customer's to make booking on the website & if unable to make booking. We help them to make bookings on GDS.
• Assisting them to make their flights & boarding flights in an orderly manner.
• Making schedule changes if required or assisting passengers to make changes in the itinerary according o their need.
• Routes, maintain's & track outstanding servicing request's & provide thorough follow-up & emailing.
• Posted the highest customer service satisfaction point's for three straight month's.
• Always attended the Airline's training session's to stay update on any policy changes.