اسكندر سلطاني, Customer Relations Executive at Dubizzle middle east / LLZ

اسكندر سلطاني

Customer Relations Executive at Dubizzle middle east / LLZ

Free Zone

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس,
الخبرات
6 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :6 years, 3 أشهر

Customer Relations Executive at Dubizzle middle east / LLZ في Free Zone
  • الإمارات العربية المتحدة
  • ديسمبر 2012 إلى أبريل 2014

• Dec. 2012-Present: Customer Relations Executive at Dubizzle middle east / LLZ, (Free Zone)
working as admin in the site in UAE and all middle east


Handling advertisements and tickets from the users

Contacting users regarding their advertisements.

Keeping the website clean from Scams and Fraud

Sharing new ideas build and Lead the site to win and be number one in the middle east

Taking the challenge with other sites to win the countries

Customer support Executive في Dubizzle
  • الإمارات العربية المتحدة - دبي
  • ديسمبر 2012 إلى أبريل 2014

Customer Relations Executive at Dubizzle middle east / LLZ, (Free Zone)
working as admin in the site in UAE and all middle east .
Evaluated target markets and proposed marketing strategies.
Handling advertisements and tickets from the users .
Contacting users regarding their advertisements.
Keeping the website clean from Scams and Fraud
Sharing new ideas build and Lead the site to win and be number one in the middle east
Taking the challenge with other sites to win the countries

Supervisor في Nokia Siemens Networks
  • هولندا
  • نوفمبر 2010 إلى يوليو 2012

• Nov. 2010-jul 2012: Supervisor at Nokia Siemens Networks, department at Sykes, Amsterdam, The Netherlands.

Organizing work load, allocating tasks, tasking team on a daily basis.

Monitoring staff attendance and performance levels.

Ensure professionalism & high quality is continually maintained.

Giving training to the new staff and exams until they get ready to be working live

Making and update call scripts,
Stay close to the staff during the hardest engineering language to make sure everything is going smoothly.

في Entertainment - Caribbean World Group
  • ديسمبر 2008 إلى أغسطس 2010

• Dec. 2008-Aug 2010: Hospitality and guest Entertainment - Caribbean World Group

Well presented for every arrive comes with new guests, introduce myself and the team and show around the Hotel (pool, Restaurant, bar, the theater )

Spending the hole day from one to the other guest, start conversations, Help them and
Make sure that they are comfortable and satisfied during the Holiday.

Make activities with the guests such (Volley Ball, Water polo, Archery ..)

Participate in our night shows (Dance, Comedy and Sketch ..)

Dealing with kids, Mini Disco and make sure they are entertained and active.

Dealing with and resolving customer complaints.

Senior waiter في Delice Restaurant
  • أبريل 2007 إلى يوليو 2008

• April. 2007 - jul. 2008: Senior waiter - Delice Restaurant


Providing a warm welcome for customers.
Responsible to take orders and assist the cook to prepare food as per order of customers.

Responsible in assisting the manager in preparing the menu card as well as price list.

Providing effective supervision of all food and beverage services.

Responsible to prepare recites and collect payments from the customers.

Assisted customer in menu determinations.
Served dishes at tables according to order.
Assisted the manager to clean and close the restaurants after the hours.

Attended monthly staff meetings and training sessions.




• Willing to work irregular hours, including weekends and nights.
• Ability to operate under pressure and deliver to demanding deadlines.
• Having a professional manner with an emphasis on hospitality and guest service.
• Possessing a clear speaking voice.
• Excellent decision making skills in case of an emergency.
• Good team player.
• Strong commercial acumen.
• Strong influencing & communication skills.
• Well presented, attention to detail and excellent time management skill.
• Extensive customer facing experience.

الخلفية التعليمية

بكالوريوس,
  • يناير 2011

• 2011: Achieving Superior Service Diploma

بكالوريوس, IMT - INSTITUT MEDITERRANEEN DE TOURISME - Tunisie
  • في INSTITUT MEDITERRANEEN DE TOURISME
  • ديسمبر 2008
بكالوريوس, tourism and hospitality
  • يناير 2008

• 2008 - Bachelor degree in tourism and hospitality DIPLOMAS:

بكالوريوس, Tourism & Hospitality
  • يناير 2008

• 2008: Tourism & Hospitality Diploma

Specialties & Skills

Automotive
Hospitality
Marketing
Customer Service
Hospitality
CUSTOMER RELATIONS
MICROSOFT WORD
PAYMENTS
TEAM PLAYER
TIME MANAGEMENT
TRAINING
customer service

اللغات

الروسية
مبتدئ
العربية
متمرّس
الانجليزية
متمرّس
الفرنسية
متمرّس
الهولندية
متوسط
الايطالية
متوسط

العضويات

UAE Subaru owners
  • I am the Creator of the Page
  • January 2013
UAE mustang Club
  • I am the creator of the Page
  • January 2013

التدريب و الشهادات

Achieving superior service (الشهادة)
تاريخ الدورة:
June 2010
صالحة لغاية:
July 2011

الهوايات

  • Cars