Customer Relations Executive at Dubizzle middle east / LLZ
Free Zone
Total des années d'expérience :6 years, 3 Mois
• Dec. 2012-Present: Customer Relations Executive at Dubizzle middle east / LLZ, (Free Zone)
working as admin in the site in UAE and all middle east
Handling advertisements and tickets from the users
Contacting users regarding their advertisements.
Keeping the website clean from Scams and Fraud
Sharing new ideas build and Lead the site to win and be number one in the middle east
Taking the challenge with other sites to win the countries
Customer Relations Executive at Dubizzle middle east / LLZ, (Free Zone)
working as admin in the site in UAE and all middle east .
Evaluated target markets and proposed marketing strategies.
Handling advertisements and tickets from the users .
Contacting users regarding their advertisements.
Keeping the website clean from Scams and Fraud
Sharing new ideas build and Lead the site to win and be number one in the middle east
Taking the challenge with other sites to win the countries
• Nov. 2010-jul 2012: Supervisor at Nokia Siemens Networks, department at Sykes, Amsterdam, The Netherlands.
Organizing work load, allocating tasks, tasking team on a daily basis.
Monitoring staff attendance and performance levels.
Ensure professionalism & high quality is continually maintained.
Giving training to the new staff and exams until they get ready to be working live
Making and update call scripts,
Stay close to the staff during the hardest engineering language to make sure everything is going smoothly.
• Dec. 2008-Aug 2010: Hospitality and guest Entertainment - Caribbean World Group
Well presented for every arrive comes with new guests, introduce myself and the team and show around the Hotel (pool, Restaurant, bar, the theater )
Spending the hole day from one to the other guest, start conversations, Help them and
Make sure that they are comfortable and satisfied during the Holiday.
Make activities with the guests such (Volley Ball, Water polo, Archery ..)
Participate in our night shows (Dance, Comedy and Sketch ..)
Dealing with kids, Mini Disco and make sure they are entertained and active.
Dealing with and resolving customer complaints.
• April. 2007 - jul. 2008: Senior waiter - Delice Restaurant
Providing a warm welcome for customers.
Responsible to take orders and assist the cook to prepare food as per order of customers.
Responsible in assisting the manager in preparing the menu card as well as price list.
Providing effective supervision of all food and beverage services.
Responsible to prepare recites and collect payments from the customers.
Assisted customer in menu determinations.
Served dishes at tables according to order.
Assisted the manager to clean and close the restaurants after the hours.
Attended monthly staff meetings and training sessions.
• Willing to work irregular hours, including weekends and nights.
• Ability to operate under pressure and deliver to demanding deadlines.
• Having a professional manner with an emphasis on hospitality and guest service.
• Possessing a clear speaking voice.
• Excellent decision making skills in case of an emergency.
• Good team player.
• Strong commercial acumen.
• Strong influencing & communication skills.
• Well presented, attention to detail and excellent time management skill.
• Extensive customer facing experience.
• 2011: Achieving Superior Service Diploma
• 2008 - Bachelor degree in tourism and hospitality DIPLOMAS:
• 2008: Tourism & Hospitality Diploma