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Skander Touati, Call Center Supervisor

Skander Touati

Call Center Supervisor·Vosker

Tunisia

Diploma, Law and political sciences

Work experience

Total years of experience: 1 years, 10 months

Call Center Supervisor

March 2025 - Present

Vosker

Tunis, Tunisia

March 2025 - Present

Currently serving as a Level 2 Supervisor, I am responsible for handling escalated cases from Level 1 agents, including complex, sensitive, and high-frustration customer situations. I ensure that each case is managed professionally and resolved efficiently to maintain customer satisfaction.

In addition, I provide ongoing technical and professional support to Level 1 agents, offering guidance throughout their shifts. My role also includes coaching team members, helping them improve their communication skills, problem-solving abilities, and overall performance to ensure consistent service quality.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer service agent (Level 1)

August 2024 - March 2025

Vosker

Ariana, Tunisia

August 2024 - March 2025

As a Level 1 Customer Service Agent at VOSKER, I was responsible for handling inbound calls and assisting customers with technical issues, billing inquiries, and general support. My primary goal was to provide clear guidance and ensure that every customer interaction ended with a positive and satisfactory resolution, even within the limits of my role.

I consistently demonstrated strong professionalism, effective communication skills, and a customer-first approach. I was able to manage expectations, build trust, and maintain a high level of service quality while strictly adhering to company policies and procedures. Additionally, I contributed to sales opportunities when applicable, ensuring both customer satisfaction and business value.

Company industry:
Photography
Job role:
Customer Service and Call Center

Education

Law and polical sciences

June 2024

June 2024

Diploma, Law and political sciences

Tunisia

Ibnou Rachik High school

June 2021

June 2021

High school or equivalent, Sciences

Tunisia

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PRODUCT CONFIGURATION
Intermediate
PRODUCT CONFIGURATION
Intermediate
PRODUCT DESIGN
Intermediate
PRODUCT DESIGN
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
BILLING
Intermediate
BILLING
Intermediate
COACHING
Intermediate
COACHING
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
POLITICAL SCIENCES
Intermediate
POLITICAL SCIENCES
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

Arabic
Native Speaker
English
Expert
French
Intermediate
Italian
Beginner

Hobbies

  • Politics
  • Music
  • Sports
  • Playing fooball and listening to music everyday + interacting in a deep conversation.