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Samer Khawaja, HEAD OF CORPORATE SALES

Samer Khawaja

HEAD OF CORPORATE SALES·Delma Exchange

United Arab Emirates

Bachelor's degree, BA

Work experience

Total years of experience: 18 years, 8 months

HEAD OF CORPORATE SALES

June 2023 - Present

Delma Exchange

Dubai, United Arab Emirates

June 2023 - Present

DEVELOP AND EXECUTE A CORPORATE SALES STRATEGY TO INCREASE SALES, MARKET SHARE AND PROFITABILITY.
LEAD A TEAM OF CORPORATE SALES REPRESENTATIVES TO MEET AND EXCEED SALES TARGETS.
MANAGE KEY CUSTOMER RELATIONSHIPS AND DEVELOP NEW BUSINESS OPPORTUNITIES.
ANALYZE CUSTOMER DATA TO IDENTIFY TRENDS, OPPORTUNITIES AND RISKS.
MONITOR MARKET TRENDS AND COMPETITOR ACTIVITIES.
DEVELOP AND IMPLEMENT EFFECTIVE PRICING STRATEGIES.
NEGOTIATE CONTRACTS WITH POTENTIAL CUSTOMERS.
CREATE SALES AND MARKETING PLANS AND MATERIALS.
DEVELOP RELATIONSHIPS WITH INTERNAL AND EXTERNAL STAKEHOLDERS.
CREATE REPORTS AND PRESENT PROGRESS TO SENIOR MANAGEMENT.
Company industry:
Economics & Financial Consulting
Job role:
Sales

HEAD OF SALES - GCC

August 2022 - June 2023

Dukkantek

Dubai, United Arab Emirates

August 2022 - June 2023

DEVELOP AND IMPLEMENT SALES STRATEGIES TO ACHIEVE REVENUE GROWTH TARGETS.
LEAD AND MANAGE THE SALES TEAM TO ACHIEVE SALES TARGETS AND KPIS.
BUILD AND MAINTAIN RELATIONSHIPS WITH KEY CLIENTS AND PARTNERS.
DEVELOP AND MAINTAIN A DEEP UNDERSTANDING OF THE MARKET, COMPETITION AND INDUSTRY TRENDS.
DEVELOP AND EXECUTE MARKETING AND SALES CAMPAIGNS TO SUPPORT SALES OBJECTIVES.
DEVELOP AND MAINTAIN SALES PIPELINE AND FORECASTING REPORTS.
ANALYZE SALES DATA TO IDENTIFY TRENDS AND OPPORTUNITIES FOR IMPROVEMENT.
WORK CLOSELY WITH CROSS-FUNCTIONAL TEAMS TO ENSURE ALIGNMENT OF SALES STRATEGY WITH PRODUCT DEVELOPMENT, MARKETING ANDCUSTOMER SUCCESS.
DEVELOP AND MAINTAIN SALES TRAINING PROGRAMS TO ENSURE THAT THE SALES TEAM IS EQUIPPED WITH THE NECESSARY SKILLS ANDKNOWLEDGE.
ATTEND CONFERENCES AND EVENTS TO REPRESENT THE COMPANY AND NETWORK WITH POTENTIAL CLIENTS AND PARTNERS.
PROVIDE REGULAR REPORTS TO THE EXECUTIVE TEAM ON SALES PERFORMANCE AND STRATEGY.
Company industry:
Software Development
Job role:
Sales

Regional Sales Manager

January 2022 - June 2023

Dukkantek

Muscat, Oman

January 2022 - June 2023

ACHIEVE GROWTH AND HIT SALES TARGETS BY SUCCESSFULLY MANAGING THE SALES TEAM
DESIGN AND IMPLEMENT A STRATEGIC BUSINESS PLAN THAT EXPANDS THE COMPANY’S CUSTOMER BASE AND ENSURES IT’S A STRONG PRESENCE
OWN RECRUITING, OBJECTIVES SETTING, COACHING AND PERFORMANCE MONITORING OF SALES REPRESENTATIVES
BUILD AND PROMOTE STRONG, LONG-LASTING CUSTOMER RELATIONSHIPS BY PARTNERING WITH THEM AND UNDERSTANDING THEIR NEEDS
PRESENT SALES, REVENUE AND EXPENSES REPORTS AND REALISTIC FORECASTS TO THE MANAGEMENT TEAM
IDENTIFY EMERGING MARKETS AND MARKET SHIFTS WHILE BEING FULLY AWARE OF NEW PRODUCTS AND COMPETITION STATU
Company industry:
Software Development
Job role:
Sales

Head Of Business Development

January 2020 - January 2022

Muscat Media Group

Muscat, Oman

January 2020 - January 2022

Overseeing the day to day management of the business development team.
à Devising strategies for driving sales growth across the business.
à Analyzing existing approaches to the development of business and making changes where appropriate.
à Setting targets for new business development for the business development managers and executives.
à Interviewing and hiring new members of the business development team.
à Implementing new business initiatives across the new business and sales teams.
à Working closely with members of the team to generate new business within large accounts.
à identifying sales opportunities as a result of market changes.
à Setting up meetings with prospective customers to sell the company’s products and services.
à Implementing sales incentives to drive sales performance within the team.
à Acting as a key contact for large customer accounts.
à Forming strategic partnerships with other companies to leverage their existing networks.
à Setting tough but achievable revenue targets for the business development managers.
à Negotiating sales contracts with customers and ensuring their profitability.
à Working with the marketing team to devise marketing materials and tools to support new business teams.
à Monitoring customer satisfaction with existing clients to ensure service delivery.
Company industry:
Media Production
Job role:
Management

Business Development Manager

September 2018 - December 2019

Bayut.com

Dubai, United Arab Emirates

I found this job using Bayt.com

September 2018 - December 2019

- Making exceptional sales pitches to prospective clients.
- Identifying decision-makers within targeted leads to begin the sales process.
- Penetrating all targeted accounts and radiating sales from within client base.
- Meeting monthly targets determined by the company.
- Streamlining and optimizing your performance in order to maximize results.
- Building sound, lasting relationships with clients to fuel the company’s growth.
- Achieving targets within deadlines.
- Planning for and executing new deals and developing new clients.
- Regularly following up with existing clients via phone and email to cross-sell and up-sell.
- Keeping clients up-to-date with the latest company and sales information.
- Renewing contracts with clients at set time intervals.
- Maintaining clear client sale records in database.
- Calling prospects generated by external lead source
Company industry:
Advertising
Job role:
Marketing and PR

Business Development Manager

June 2017 - September 2019

Philips - INARA

Riyadh, Saudi Arabia

June 2017 - September 2019

• Research prospective accounts in targeted markets, pursue leads and follow through to a successful agreement
• Understand the target markets, including industry, company, project, company contacts and which market strategies can be used to attract clients
• Collaborate with design and sales teams to ensure that requirements are met
• Maintain relationships with current clients and identify new prospects within the area you have been assigned
• Possess a strong understanding of our products, our competition in the industry and positioning
• Follow the latest industry developments and stay up-to-date on corporate competitors
Company industry:
Technical Maintenance & Repair
Job role:
Management

Key Account Manager

October 2015 - June 2017

Marcom Arabia

Riyadh, Saudi Arabia

October 2015 - June 2017

*Sales Account Manager:
- Operate as the lead point of contact for any and all matters specific to your customers
- Build and maintain strong, long-lasting customer relationships
- Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
- Assist with high severity requests or issue escalations as needed


*Digital Account Manger:
-Act as the point of contact for clients for digital management matters.
-Build strong, long-term client relationships and maintain frequent contact.
-Set digital strategies for your assigned customers, considering their specific requirements.
-Suggest, design and implement digital projects to increase customer ROI.
-Address client queries effectively and in a timely manner.
-Optimize web content to increase traffic and improve SEO.
-Present social media strategies to clients.
-Report on web performance metrics.
-Analyze digital campaigns success.
-Stay up-to-date with digital technology trend.
-Experience with SEO/SEM and CRM software.
-Experience implementing and optimizing Google Ad Words campaigns.
-In-depth understanding of online marketing tools and social media platforms.
Company industry:
Marketing
Job role:
Marketing and PR

working as Sales manager.

September 2014 - September 2015

Hiteen Company for Trading

Amman, Jordan

September 2014 - September 2015

•Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales
volume and profit for existing and new products.
•Implements sales programs by developing field sales action plans.
•Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic
indicators, and competitors.
•Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.
•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications;
establishing personal networks; participating in professional societies. clients
Company industry:
Sales Outsourcing
Job role:
Sales

customer service officer

July 2011 - July 2014

Alrajhi Bank

Amman, Jordan

July 2011 - July 2014

- Establish relationships with customers in order to develop the retail clients' base of the branch.
- Maintain an updated knowledge of bank products and fulfill opportunities to cross sell bank products and services.
- Achieving the branch target in coordination with the branch manager.
- Execute all operations related to retail product sales, prepare documents to be signed by customers, make sure that they are filled in correctly and send them to the retail group when needed.
- Handel all the follow up on retail products with customers, includes renewal, inquiries and claims.
- Process finance activities by meeting with the customer, assessing needs and eligibility and proposing appropriate retail product/loan. Complete the bank documentation after a loan has been approved in compliance to the bank procedures.
- Take action to collect due amounts and overdrawn accounts when needed in coordination with the collection department of bank.
- Review debtor files and collateral pledged to ensure that margin requirements are maintained and documents renewed .
- Supervising implementing adopted policies and procedures to enhance performance and level of service provided to clients in the branch
Company industry:
Economics & Financial Consulting
Job role:
Customer Service and Call Center

Ass. General Manager

January 2011 - July 2011

Zomrrod prepress service

Amman, Jordan

January 2011 - July 2011

Responsibilities:

 Planning, developing, and coordinating the execution of Company policy, procedures, and operations whilst monitoring compliance with the policies, regulations, and appropriate laws.
 Serving as administrative liaison, providing support for daily maintenance of office facilities, case management and processing, records management, collection and reporting of statistics and accounting functions.
 Establishing updates and maintaining manual /automated filing systems for confidential /administrative files in order to update and track information.
 Planning events for promoting networking gatherings for Members to proactively build business relationships. Facilitating in organizing periodic workshops and presentations for keeping abreast with the current developments.
 Organized regular in-house training of staff for developing sales and customer service skill to ensure enhanced effectiveness and efficiency.
Company industry:
Graphic Design
Job role:
Management

Shop Representative

October 2008 - December 2010

Umniah telecommunications

Other

October 2008 - December 2010

• Sales figures and customer orientation.
• Handle and follow up all unresolved inquiries and complaints.
• Provide quick solutions of problems to front liners.
• Assisting team leader on daily opening and closing cash register
• Selling and promoting company's products services that meets customer's specific needs.
• Provide pro-active solutions to customers projected problems.
• Provide all after sales services for the customers by contacting potential Customers and making deals with them.
• Arranging the advertisements material according to marketing direction and manuals
• Collecting payments and cash oriented skills.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Shop Representative.

September 2007 - September 2008

Master Card

Other

September 2007 - September 2008

Working as Shop Representative.
Company industry:
Financial Services
Job role:
Marketing and PR

Education

Applied Science Uni

October 2007

October 2007

Bachelor's degree, BA

Jordan

GPA (percentage): 70%

GPA (percentage): 70%

Management Information Systems

Skills

Banking
Expert
Banking
Expert
Management
Expert
Management
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
ICDL
Expert
ICDL
Expert
customer service
Expert
customer service
Expert
Proficient in Microsoft Office: (word, excel).
Expert
Proficient in Microsoft Office: (word, excel).
Expert
• Proficient in Microsoft Office: (word, excel).
Expert
• Proficient in Microsoft Office: (word, excel).
Expert
Good interpersonal skills, relates confidently, onside agencies.
Expert
Good interpersonal skills, relates confidently, onside agencies.
Expert
Ms
Intermediate
Ms
Intermediate
Banking
Expert
Banking
Expert
Management
Expert
Management
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
Customer Services
Jan 2011

Hobbies

  • sport