Restaurant Manager GM
Inkognito
مجموع سنوات الخبرة :11 years, 7 أشهر
Operations Management: Efficiently oversee all aspects of restaurant operations. Customer Satisfaction: Ensure exceptional dining experiences for guests.
LETO
Restaurant Manager Leadership: Skilled in leading and motivating teams. Customer Service: Committed to exceptional guest experience.
Lavazza
Assistant General Manager Leadership: Skilled in leading and motivating teams to deliver exceptional service. Operational Efficiency: Proficient in optimizing restaurant operations for improved performance
Guest Satisfaction: Prioritize guest happiness through efficient service. Team Management: Lead and coordinate staff for smooth hotel operations
Consistently recruiting an excellent staff.
Maintaining a smooth onboarding process.
Training, counseling and coaching our staff.
Resolving conflicts through positive and professional mediation.
Carrying out necessary administrative duties.
Conducting performance and wage reviews.
Developing clear policies and ensuring policy awareness.
Creating clear and concise reports.
Giving helpful and engaging presentations.
Maintaining and reporting on workplace health and safety compliance.
Handling workplace investigations, disciplinary and termination procedures.
Maintaining employee and workplace privacy.
Leading a team of junior human resource managers.
Ensuring that all work is carried out to the highest standards. Able to take on and do the duties of a general manager. Experience of leading multi-discipline teams and working with external bodies. Developing and motivating teams to do better. Always driving for continuous improvement of performance. Ability to handle emergency situations as they arise. Able to deputise in a manager’s absence. Good understanding of Humans Resources.
A highly talented as a worker with extensive experience in service, communication and animation .
A highly talented in host and professional communication with the guest.Ensure that all employees is maintaining professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards.To manage the daily activities in the restaurant and ensuring the proper execution of food quality, customer service, sanitation, and role performing by CT employees.
Ensure to comply with the food quality and sanitation standard & ensure positive guest service in all areas, respond to complaints, taking all the appropriate actions to make them feel comfortable
Bachelor’s degree in human resources management or equivalent.
Experience in human resources or related field.
Ability to build and maintain positive relationships with colleagues.
Experience in educating and coaching staff.
Experience in conflict resolution, disciplinary processes and workplace investigations.
Experience in following and maintaining workplace privacy.
Ability to give presentations.
Knowledge of relevant health and safety laws.
Experience using computers for a variety of tasks.
Competency in Microsoft applications including Word, Excel, and Outlook.
recruiting, training and supervising staff.
agreeing and managing budgets.
planning menus.
ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.
promoting and marketing the business.
overseeing stock levels.
ordering supplies.
producing staff rotas.
promoting and marketing the business.
overseeing stock levels.
ordering supplies.
producing staff rotas.
handling customer enquiries and complaints
taking reservations
greeting and advising customers
problem solving
preparing and presenting staffing/sales reports
keeping statistical and financial records
assessing and improving profitability
setting targets
handling administration and paperwork
liaising with customers, employees, suppliers, licensing authorities and sales representatives
making improvements to the running of the business and developing the restaurant.
Supervising waiters and their service
.Handling general complaints, last-minute schedule changes, kitchen mess-ups and inventory problems.
I was excellent pupil,but in our contry we dont have any awads..