سليمان شعار

●Managed inbound and outbound customer communications through calls, live chat, emails, and social media
platforms.
●Handled customer inquiries, complaints, shipment follow-ups, and support requests professionally and
efficiently.
●Created, tracked, and monitored customer shipments from order processing until final delivery.
●Assisted in operational workflow management and maintained high service standards across multiple
communication channels.
●Monitored and responded to customer interactions on social media platforms while maintaining brand
professionalism.
●Demonstrated strong multitasking, problem-solving, and communication skills in a fast-paced e-commerc environment.

●Provided marketing consultations and social media management solutions for businesses and brands.
●Planned, managed, and executed marketing strategies based on business goals and audience analysis.
●Created and managed content calendars to ensure organized and consistent brand communication.
●Analyzed campaign performance, audience behavior, and engagement metrics to improve marketing results.
●Produced written content in both Arabic and English for social media and promotional campaigns.
●Designed social media content and coordinated creative direction for brand identity and engagement.
●Utilized AI tools to improve workflow efficiency, content creation, planning, and marketing performance.
●Assisted in voice-over content coordination and creative execution for digital campaigns.
●Demonstrated strong skills in communication, leadership, operations coordination, and client relationship management.

●Conducted follow-ups and service surveys to improve operational efficiency and customer experience.
●Maintained accurate records and ensured smooth workflow within clinic operations.
●Developed strong organizational, coordination, and customer relationship management skills.
●Managed patient calls, appointment coordination, and daily clinic communication efficiently and
professionally.
●Supported clinic administration and coordinated operations between multiple hospital departments.
●Resolved patient concerns and handled escalations to ensure high-quality patient experience and satisfaction

●Assisted customers with telecom products, services, and tailored solutions based on their needs.
●Explained promotions and service offers effectively to enhance customer understanding and satisfaction.
●Achieved sales targets through upselling and cross-selling strategies.
●Managed branch operations including inventory control, visual merchandising, and maintaining brand
standards.
●Performed daily cash handling and end-of-day closing procedures accurately.
●Built strong customer relationships and delivered professional retail service in a target-driven environment.