Business Development Manager
Arwani Trading
Total des années d'expérience :10 years, 5 Mois
• Spearheaded comprehensive sales and service operations for industrial equipment, achieving a 20% increase in overall sales within the first year.
• Successfully led a team of sales representatives and service engineers, contributing to a 15% annual business growth.
• Developed and expanded a diverse product portfolio, resulting in an increase in revenue.
• Made strategic decisions that opened new business channels, resulting in improvement in overall sales performance.
• Communication on behalf of the company with the supplier (price negotiation, implementation of new products, stock orders, delivery and technical support).
• Implemented a rigorous hiring and training process, leading to improvement in the productivity and efficiency of the sales and service team.
• Regularly reviewed and adjusted goals for the sales and service team, achieving a consistent goal attainment rate.
• Analyzed service department issues and client complaints, implementing targeted solutions that reduced recurring issues by 50%.
• Strategically crafted case studies and employed expert sales tactics, resulting in the acquisition of exclusive annual service maintenance contracts from over 200 new clients and successfully reclaimed 100 exclusive service contracts from existing clients, showcasing a remarkable growth in long-term partnerships.
• Delivered impactful technical documentation and user guides, empowering clients with the knowledge needed for seamless post-implementation operations. This led to improved client understanding and satisfaction.
• Exceeded customer service satisfaction targets, evidenced by proactive onsite follow-ups, inspections, and the establishment of annual service schedules. This commitment resulted in elevated customer loyalty and positive feedback.
• Streamlined warranty claim processes, ensuring swift resolution and strengthening supplier relationships. This efficiency contributed to a reduction in service downtime and improved overall service quality.
• Implemented preventive maintenance programs, significantly enhancing equipment reliability and minimizing unexpected breakdowns. This proactive approach resulted in increased operational efficiency and reduced maintenance costs.
• Conducted effective training sessions for clients' personnel, leading to proficient equipment operation and maintenance practices. This investment in client education contributed to a decrease in service requests related to user errors.
• Executed successful overhauls of piston and screw air compressors, improving equipment efficiency and extending their operational lifespan.
• Optimized performance assessments by introducing cylinder honing to the piston replacement procedure. This strategic addition not only enhanced system reliability and performance but also became a billable service, increasing both customer satisfaction and machine lifespan.
• Demonstrated in-depth expertise in reciprocating and screw air compressor systems, contributing to a profound understanding of their intricate workings and optimal performance.
• Leveraged strong knowledge of mechanical and electrical components to enhance troubleshooting and diagnostic procedures, resulting in swift and precise issue resolution.
• Ensured adherence to industry standards and safety protocols, fostering a secure working environment and compliance with regulatory requirements.