SENIOR SALES EXECUTIVE
RAK CERAMICS
مجموع سنوات الخبرة :18 years, 11 أشهر
2010 - PRESENT (11 Years) RAK CERAMICS, RAS AL KHAIMAH SENIOR SALES EXECUTIVE
• Responsible for the sales operations and product marketing in Eastern, Southern and Northern Europe regions
for Tiles and slabs .
• Develops, plans and strategizes by coordinating with the managers to achieve the sales target and consistent profitability.
• Reviews the stocks and follow-up for new stock orders from Customers & follow up payments on time.
• Updates Customers on forthcoming product developments and discussing special promotions & offers.
• Responsible for planning and preparation of production schedules to achieve required output to meet demand for timely deliveries.
• Monitors production progress, production efficiency and stock inventory.
• Plans and executes strategies for brand leveraging and to increase market penetration.
• Finds new customers and follow up for new orders from existing customers.
• Co-ordinates with documentation team for export loadings such as L/C, B/L, commercial Invoice, Packing list, Annexure to packing list, Bills of Exchange etc.
• Prepares shipping plan on Weekly and monthly basis.
• Recommends and implements improvements in work processes to achieve better delivery performance, higher efficiency and cost saving regularly.
2010 - 2016 KLUDIRAK LLC - RAK CERAMICS, RAS AL KHAIMAH SENIOR SALES EXECUTIVE
• Co-ordinated for all Northern emirates sales for timely deliveries to meet targets for the team.
• Provided quotations for Northern Emirates -both local Sales team and export customers (African markets).
• Handled customer complaints and resolved same for both exports & local customers.
• Maintained and filed all documents.
• Involved in preparing pricelist with the management for Kludirak products (FAUCETS & SHOWER ACCESSORIES) for distributors, projects, traders and retailers on half yearly /yearly basis.
• 2009/July, BAJAJ ALLIANZ LIC LTD., Thrissur, Kerala ( 6 MONTHS)
RELATIONSHIP MANAGER
• Recruitment of Franchisees, Business partners and Corporate Agents
• Create channel partners to increase the volume of business.
• Managing the business of existing relationships and distributors of the company
• Servicing of existing business relationships.
• Provide updated training and value added programs to relationships.
• Preparing business strategies and payouts for the distributors.
• Regular channel partner visits and presentations.
• Arrange rewards and recognition programs for the achievers.
• May, 2005 - APRIL, 2009- METLIFE INSURANCE CO.LTD, Thrissur, Kerala (Total 4 yrs)
• 2008/September, METLIFE INSURANCE CO.LTD, Thrissur, Kerala ( 8 MONTHS)
BRANCH SERVICE MANAGER
• Management and supervision of all below stated activities in the branch
(Team consisting of 5 Executives reporting to me)
• 2007/July, METLIFE INSURANCE CO.LTD, Thrissur, Kerala (1 YR)
SENIOR OPERATIONS EXECUTIVE & INITIAL UNDERWRITER
• Over all co-ordinating the branch activities both front office and back office
(Team consisting of 7 co-ordinators reporting to me)
• Closely follow up with sales for completing the requirements triggered.
• Closely follow up with HO for placing the pending applications - Agency & TPD
• Ensure that Service co-ordinators are strictly adhering to the NB/Under writing guidelines and make sure that all the trackers are updated without fail.
• Coordinate with CPU for upload of applications sent to them
• Ensure issuance of the policy with in TAT
• Ensure Queries and complaints from the customer to be resolved within TAT.
• Conduct Field Underwriting training for Financial Advisors/Channel sales officers/Sales Managers/Channel Sales Managers for updating the changes from time to time.
• Check FTP- Finance site for Cheque Dishonor cases on a daily basis and circulate the same to Br Ops /Sales on a daily basis.
• Scrutinizing & updation of FA Documents and FA Trackers and Licensing of Financial Advisors
• Co Ordinate with the Training & Recruiting departments to ensure proper documentation and training processes are followed while training and licensing the sales team (FA's)
• Policy servicing like fund switch, processing withdrawals, surrenders, assignment, issuance of duplicate PD, mode change etc
• Ensure job satisfaction through optimum rewards for performance
• Manage the team performance to ensure maximum output through training and exposure.
• Ensure all applications are properly scrutinized as per the guidelines laid down from time to time.
• Ensure that all applications are accompanied by the required supporting proofs.
• 2006/November, METLIFE INSURANCE CO.LTD, Kollam, Kerala ( 8 MONTHS)
EXECUTIVE - BRANCH IN CHARGE (Administration cum operations)
• Scrutiny of applications
• Handling customer queries and complaints and ensuring resolution
• Close follow up for completing the requirements triggered and for placing the application
• Daily updating of App Log & Application Tracker
• Ensuring the admin trackers including cheque dispatches, bounces etc are updated etc
• Ensuring banking of all payments received at the branch
• Over all co-ordinating the branch activities both front office and back office.
• Housekeeping of office premises
• Maintaining all documentation pertaining to the Labour laws at the national / Regional level including attendance registers etc.
• Purchase function & Store Management
• Handling and reconciliation of Petty cash as per SOP
• Custodian of all company properties for the branch
• Ensure all applications are properly scrutinized as per the guidelines laid down from time to time.
• Ensure that all applications are accompanied by the required supporting proofs.
• 2005/May, METLIFE INSURANCE CO.LTD, Thrissur, Kerala ( 1½ YRS)
SALES MANAGER
o Marketing, Promoting Sales
o Recruitment of Financial Advisors
o Training Financial Advisors and Motivating them
• 2004/October, MAX NEWYORK Life Insurance Co. Ltd, Trichur, Kerala ( 6 MONTHS)
(Futuristic consultancies)
CUSTOMER SUPPORT & OPERATIONS EXECUTIVE (initial underwriter)
o Quality checking of Proposals
o Scrutinizing application Forms and agency advisors applications.
o Responding to Business related letters/emails & managing all clerical jobs
o Banking of all payments received at the branch.
o Managing front desk activities.
• Bachelor in Commerce (Cost Accounting) • Post Graduate Diploma in Computer Application (MS OFFICE) • Diploma in Computer Financial Accounting (Tata EX) • Multimedia Awareness MBA NOT COMPLETED