IT Executive
PCS Technology
Total years of experience :12 years, 2 Months
Sales & Marketing Skills:-
Sales & Marketing Skills:-
2. COMPANY: - NCR. Pvt Ltd. (Ahmedabad)
Duration: - July 2005 To May 2007 (+1.10Yrs)
Designation: ATM Engineer.
Project:- All BANKS in Gujarat.
Job Responsibilities: 1 Site Survey for adjusting ATM Machine.
1 Senior ATM Engineer with good Planning, Organizing and Inter-Personal skills while being sensitive to customer needs in all Gujarat.
2 ATM Installations, Configuration. Enable Server Installation on the Client site.
3 Configure a Cash in ATM. give them training of ATM machine.
Achievement:-
Installation of ATM Machine and Configuration with it's training to users and best Satisfaction of clients in all Gujarat.
1. Company: - Rubik InfoTech (Ahmedabad)
Duration: - September 2002 To Jun 2005 (+2.9Yrs)
Designation: - Sr. Sales Executive
Project: - License software of education and security
Responsibility:- Responsible for take orders from standard companies and
Support them for any technical queries.
Technical Skills:-
-
3. COMPANY: - Rubik InfoTech (Ahmedabad)
Duration:- August 2001 To Jun 2005 (+3.11 Yrs)
Designation: - Sr. IT Executive
Job Responsibilities:-
1 Troubleshooting of Hardware & Networking.
1 Antivirus Server and client configuration and operation
1 To Installation and configure Cyberoam for security version.
2 Installation of all types Drivers problem in any hardware, Software installation
Achievement: - (1) Support All IT - INCOME TEX Branch offices with main office in
Gujarat.
(2) Support All IDEA CELLULAR Branch offices with main office in
Gujarat.
Other Knowledge in Computer:-
➢ I have knowledge of Photoshop 5, 6.5, 7, CS 2, CS4 and 3yrs experience in same field with my personal buss. And my hobby also.
➢ CCTV Installation & troubleshooting with DVR & DVR card configuration.
1. Company: - Rubik InfoTech (Ahmedabad)
Duration: - September 2002 To Jun 2005 (+2.9Yrs)
Designation: - Sr. Sales Executive
Project: - License software of education and security
Responsibility:- Responsible for take orders from standard companies and
Support them for any technical queries.
Technical Skills:-
-
1:- (A) Company: - PCS Technology (Ahmedabad)
Project Site: - Vodafone Essar Gujarat Ltd.
Duration: - 1 June 2008 to 25 August 2013
Designation: - Project Manager cum Sr. Technical Support Engineer
Project: - IT Helpdesk Support and all Vodafone stores in Gujarat State.
Job Responsibilities: -
Networking:-
1 Maintaining & troubleshooting Kiosk Machine and TMS machine.
2 Configure and troubleshoot of IP Phone.
3 Install and Configuration of Windows Embedded system in Kiosk machine and TMS machine.
Computer Hardware, Software and Server:- 1 Installation of Windows XP, Win Vista and older windows OS, other
software.
2 Installation and troubleshooting in Windows 2000 family and Windows 2003
server.
3 Configuration of all Call Centre Software - CCC, RAP CTI, AVAYA, NICE,
DMS - VOICE RECORDING SOFTWARE.
4 Troubleshoot with client Terminal Server and Exchange Server.
5 Installation and troubleshooting of all Hardware Device.
6 Installation of all types of printer - LaserJet, DeskJet, Dot matrix, MFD
Printer- Canon & Xerox and Barcode printer - Zebra printer.
7 Troubleshooting of Dot matrix printer, MFD printer- Canon & Xerox.
8 Troubleshooting of local desktop system.
9 Restore all missing data from data back device with data recovery process.
Achievement:-
Target archive of Vodafone House establishes with new Installation and
Maintain in Ahmedabad.
Other Responsibility:-
1 Follow ups and co ordinate with vendors for any store's technical problem as a Sr. Eng.
1 Manage Gujarat call centre with 25 engineer's team as a Sr. Technical Engineer.
2 Maintain data of all physical systems.
3 Regularly audit every month in call centre and all local Vodafone stores.
4 Manage all inventories and documents of call details and vendor call details of IT and stores in Gujarat as a Project Manager.
1. Company: - Rubik InfoTech (Ahmedabad)
Duration: - September 2002 To Jun 2005 (+2.9Yrs)
Designation: - Sr. Sales Executive
Project: - License software of education and security
Responsibility:- Responsible for take orders from standard companies and
Support them for any technical queries.
Technical Skills:-
-
1:- (A) Company: - PCS Technology (Ahmedabad)
Project Site: - Vodafone Essar Gujarat Ltd.
Duration: - 1 June 2008 to 25 August 2013
Designation: - Project Manager cum Sr. Technical Support Engineer
Project: - IT Helpdesk Support and all Vodafone stores in Gujarat State.
Job Responsibilities: -
Networking:-
1 Maintaining & troubleshooting Kiosk Machine and TMS machine.
2 Configure and troubleshoot of IP Phone.
3 Install and Configuration of Windows Embedded system in Kiosk machine and TMS machine.
Computer Hardware, Software and Server:- 1 Installation of Windows XP, Win Vista and older windows OS, other
software.
2 Installation and troubleshooting in Windows 2000 family and Windows 2003
server.
3 Configuration of all Call Centre Software - CCC, RAP CTI, AVAYA, NICE,
DMS - VOICE RECORDING SOFTWARE.
4 Troubleshoot with client Terminal Server and Exchange Server.
5 Installation and troubleshooting of all Hardware Device.
6 Installation of all types of printer - LaserJet, DeskJet, Dot matrix, MFD
Printer- Canon & Xerox and Barcode printer - Zebra printer.
7 Troubleshooting of Dot matrix printer, MFD printer- Canon & Xerox.
8 Troubleshooting of local desktop system.
9 Restore all missing data from data back device with data recovery process.
Achievement:-
Target archive of Vodafone House establishes with new Installation and
Maintain in Ahmedabad.
Other Responsibility:-
1 Follow ups and co ordinate with vendors for any store's technical problem as a Sr. Eng.
1 Manage Gujarat call centre with 25 engineer's team as a Sr. Technical Engineer.
2 Maintain data of all physical systems.
3 Regularly audit every month in call centre and all local Vodafone stores.
4 Manage all inventories and documents of call details and vendor call details of IT and stores in Gujarat as a Project Manager.
(B) Company Name: - PCS Technology (Ahmedabad)
Project Site: - Reliance Retail Limited
Duration: - 25 May 2007 to 31 May 2008. (+1.00 yr)
Designation: - Sr. Engineer.
Project: - IT Infrastructure Management
Job Responsibilities: - Setup the IT infrastructure as per business requirement for Distribution center and Reliance fresh stores. Working knowledge of business project and functionality of SAP.
Networking:-
1 Maintaining & troubleshooting Cisco routers, switches, wireless access point
(Cisco aironet1242)
2 Configuration and troubleshoot of PDA (Personal Digital Assistance/mobile
Computing device)
3 Configuration and maintain of lease line and troubleshoot of lease line modems.
4 Installation and maintain VSAT Connectivity.
5 Structure Cabling and designing.
6. Managing internal local connectivity in relation to EPABX
Software and Hardware:-
1 Installation of Windows XP, other Software.
2 Installation Server Win 2000.
3 Configuration, Installation and maintain the Barcode printers (zebra S4M, Z4M) .MFD Printers (multi functional printers) & POS Machine (Point Of Sale)
3 Configuration of DHCP, DNS server, Installation of different Operating system, in standard work stations, SAP installation, Lotus Notes, IP messenger and Antivirus Software.
4 SAP installation & configuration.
Achievement:-
Target archive of DC installation and maintain in Ahmedabad.
Other Responsibility:-
Take Inventory of all IT devices and call details. Follow up and co-ordinate with vendors.
Bachelor in Arts with Psychology - 2001 Gujarat University, Ahmedabad, Gujarat.
Advance Diploma in Computer Hardware & Networking - 2001 Jetking - The Institute of Hardware and Networking, Ahmedabad, GUJARAT Application Development Tools: Photoshop