Regulatory Affairs Officer / MOH Licensed Pharmacist
Bayan Medical Company
Total years of experience :8 years, 11 Months
Heading the Regulatory Affairs Department in the company.
• Supervising the Store Operations and managing inventory.
• Acquiring Quality Certificates (FDA, CE, and ISO) from respective Manufacturers.
• Managing Conferences, Events, Training and Workshops for Surgeons, Sales Personnel.
• Registering and Classifying Medical Devices as per requirement by MOHAP.
• Acquiring Import Permits and Shipment Clearance as per request.
• Registering and Renewing MOH Store License.
• Supporting the Sales Staff by preparing RFQs.
• Advising on Regulatory requirements for each Medical Device.
• Heading the staff and assigning them responsibilities.
• Dealing with all the suppliers and shortages in the pharmacy.
• Interacting with the patients, consulting them with the medicines and the dosage.
• Assisting the customers with supplements, skin care and health and beauty products.
• Boosting the sales through efficient customer service.
• Dealing with ordering, inventory management and pointing out the shortages.
• Handling the insurances effectively (PBM, Jet)
• Managing and resolving customer complaints.
• Instructing patients on how to use medications, possible side effects and storage
• Adherence to the Company's Protocol for Operations
• Ensuring DHA regulations are being followed.
• Responsible towards maximum customer’s satisfaction.
• Dealing with all the suppliers and shortages in the pharmacy.
• Assisting the pharmacist with the medicines, dosage and decoding of the prescription.
• Maintain the Highest level of Customer Satisfaction.
• Creating LPOs/LTOs through Microsoft AX system.
• Assisting the customers with supplements, skin care and health and beauty products.
• Boosting the sales through efficient customer service.
• Dealing with ordering, inventory management and managing out the shortages.
• Solve the queries by Customers.
• Handling the insurances effectively (PBM, Jet)
• Attending phone calls.
• Creating delivery orders.
• Managing and resolving customer complaints.
• Instructing patients on how to use medications, possible side effects and storage.
• Maintaining optimum inventory.
• Managing the pharmacy team and assigning tasks.
• Attending reviews and meetings at the main office.
• Preparing presentations and charts for the overall sales in the pharmacy.
• Maintaining catchment areas profile.
• Maintaining PR with the nearby Clinics for aggressive promotion.
• Accurately dispensing drugs to patients according to a doctor’s prescription.
• Checking prescriptions for errors & making sure they are appropriate for patients.
• Measuring, packaging, labeling and recording medications issued to patients.
• Contacting and working closely with other healthcare professionals.
• Answering questions from patients and staff about medicines.
• Ensuring the accuracy of all prescriptions, products and services supplied.
• Managing and resolving complaints. .
• Communicating with customers sympathetically and supportively.
• Giving private consultations when required.
• Maintaining pharmaceutical stock, creating inventories and ordering more drugs.
• Testing and performing analysis on drugs, packaging material as well as raw material.
• Performing QC analysis.
• Performing titration and various experiments to determine the purity of drug and quantity of the active ingredient.
• Testing on raw material and packaging material. s
• Maintenance of record and regulation and compliance of Current Good Manufacturing Practices.
• Maintenance and compliance with the Regulatory Affairs.
• To keep track and maintaining record of various products being manufactured and their analysis.
• Assisting in operating the HPLC equipment.
• Dispensing of raw materials and their weighing.
• Analysis of finished goods and fulfillment of the GMP regulations.
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