Senior Cabin Crew
Etihad Airways
مجموع سنوات الخبرة :19 years, 1 أشهر
Promotions•
Quality skills•
Customer relations•
Coordinating events•
Marketing strategy•
Workshop coordination•
Data organization•
Database•
Communication skills•
Microsoft•
Performance management•
Hospitality management•
Business development•
Reporting•
Established internal databases and record management
systems to ensure accuracy and integrity of all
documentation and data.
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Oversaw day-to-day operations of brand-new hotel and
managing 50 employees.
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Supervised team of many front desk agents and helped to
resolve issues arising during shifts.
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Handled guest complaints and maintained high guest
satisfaction rates.
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Complied with safety and hazardous material handling,
storage regulatory requirements and internal procedures
affecting business operations.
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Answer and direct phone calls.•
Organize and schedule meetings and appointments.•
Maintain contact lists.•
Arabic: Native language
C1English:
Advanced
Warmly greeted guests, ushering to appropriate seating or
waiting areas within …., second timeframe.
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De-escalated and resolved disputes in a professional manner
ensuring the highest levels of customer service.
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Cultivated positive guest relations by managing information
and orchestrating speedy seating.
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Greeted customers promptly and professionally, providing
friendly, knowledgeable assistance.
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Smoothened internal and external communication, creating
and maintaining up to date records in CRM software.
•
Amman-Jordan.•
Provided exceptional customer service and kept customers
happy.
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Supervised server balance and monitored table turnover to
accurately seat customers.
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Cultivated positive guest relations by managing information
and orchestrating speedy seating.
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Planned and executed-guest parties by organizing menus,
spaces and special requests.
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Prepared artistic menu boards highlighting current specials
and promotions using eye-catching decorative techniques.
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Assisted in preparing dining room for special upcoming
functions, including decorating and generating and printing
out special group menus, Azadia, Amman-Jordan.
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Engaged and interacted with customers to create positive
shopping experiences and drive revenue growth.
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Established and administered annual budget with effective
controls to prevent overages, minimize burn rate and
support sustainability objectives.
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Evaluated suppliers to assess quality, timeliness and
compliance of deliveries, maintain tight cost controls and
maximize business operational efficiency.
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Set, enforced and optimized internal policies to maintain
efficiency and responsiveness to demands.
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Delivered positive results by controlling monthly operations
budget and limiting financial discrepancies.
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Scheduled and led weekly store meetings for all employees
to discuss sales promotions and new inventory while
providing platform for all to voice concerns.
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Rotated merchandise and displays to feature new products
and promotions.
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Created work schedules according to sales volume and
number of employees.
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Managed all aspects of store operations, including
organization, maintenance and purchasing functions.
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Cooperated with staff and clients to achieve customer
service goals and surpass team objectives.
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Maintained strong knowledge in handling of perishable•
products in dairy, meat and produce departments.
Hired, trained and evaluated personnel in sales and
marketing.
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Completed all point of sale opening and closing procedures,
including counting contents of cash register.
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Responded to customer concerns with friendly and
knowledgeable service and remedied issues promptly and
effectively.
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Opened new store locations, recruiting and training
motivated, hard-working staff.
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Built loyal customer bases by delivering excellent service
and ensuring availability of in-demand products.
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Accurately controlled operations budgets, providing
sufficient staffing to maintain exceptional service within
cost constraints.
•
Trained new staff on store procedures and policies,
developing knowledgeable, confident teams.
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Managed day-to-day operations for popular, high-turnover
stores, consistently exceeding revenue targets.
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Managed staff scheduling and payroll effectively, continually
working within costing budgets.
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Created professional presentations using Keynote, Google
Slides and PowerPoint.
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Set up and tracked customer surveys for local, regional and
national campaigns.
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Planned and executed internal and external events, such as
promotional activity and product showcases.
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Coordinated meetings between project members and clients
to develop ideas, discuss progress and set goals.
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Reduced process lags by managing employees and
administering training on best practices to ensure optimal
productivity.
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Exceeded specific team goals and resolved issues by
partnering with staff to share and implement customer
service initiatives.
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Partnered with sales representatives during customer
consultations to build agency and customer relations.
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Worked closely with Product Managers to develop accurate
and cost-effective product marketing plans, analysing
results to adjust marketing efforts as needed.
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Realized greater team efficiency and effectiveness by
creating award-winning programmes, strategies, and sales
tools from concept to completion.
•
Optimised profitability to meet marketing objectives and
drive product line growth from concept through product life
cycles.
courses: Survey & Geometrics Engineering CERTIFICATIONS Promotions Quality Skills Communication Skills Microsoft Performance management Database Hospitality Management Marketing Strategy Sales, Business Development Reporting LANGUAGES