Client Relationship Manager
Pentacare Medical Services
Total des années d'expérience :15 years, 7 Mois
As client relation manager, my role was to continuously interact with the existing clients to maintain their satisfaction, design promotional materials, conduct events, and collaborate with internal teams to address customers' needs.
- Increased brand awareness by designing promotional materials and giveaways
- Increased client’s satisfaction by 40% (based on annual survey)
- Organized more than 100 wellness events & workshops in 2018 and 2019
- Improved call center's quality of service by implementing trainings and incentive programs
- Reduced customer complaints by 40%
- Increased company’s visibility through social media and indirect marketing.
Reporting to the General Manager, my responsibilities included planning & organizing events, coordinating operation in the outlet, driving sales, communicating with clients to ensure 100% satisfaction.
- Led a team of 40 members: managing and allocating tasks according to capabilities/responsibilities while elevating the quality of work & process
- Set up and conducted training programs for the staff
- Solved customer complaints by monitoring customers reviews on social media & complaints in the outlet
- Managed beverage inventory
- Reduced beverage losses
- Developed product knowledge of the staff and up-selling techniques
- Created and implemented incentive programs that increased revenue
- Reduced employee turnover and increased productivity through recognition programs.
Being part of the pre-opening team, my duties were to train & develop product knowledge of the staff, manage the entire operation, monitor social media and manage beverage menu.
- Increased sales by 30% through up-selling techniques
- Planned and organized private events
- Created and implemented incentive programs
- Managed inventory
- Selected beverages for private events
- Increased product knowledge of the junior team members
- Organized multiple promotional campaigns that resulted in increased sales
- Reduced beverage losses.
As part of the pre-opening team, my task was to promote and advertise a newcomer Enoteca Solovieva in the region.
- Developed sales strategy to achieve organizational sales goals and revenues
- Set up and conduced trainings for the staff
- Maintained inventory control
- Designed promotional materials
- Monitored and analyzed market trends
- Improved customer satisfaction by implementing sequence of service, training and up-selling programs
- Increased the revenue by 25% by organizing marketing activities
- Increased database by 30% of loyal customers within 3 months
- Increased the number of social media followers.
Tasked with establishing good relationships with the customers for a newcomer Hyatt Regency Ekaterinburg.
- Planned and organized grand opening for the hotel
- Organized multiple private events
- Assisted with business plan and expense control
- Coordinated the entire operation in the restaurant
- Responded and solved customer complaints
- Trained and motivated staff
- Controlled stock and ordered supplies
- Developed F&B knowledge of the staff and up-selling techniques
- Created and implemented incentive programs that increased the revenue of the outlet
- Reduced employee turnover and increased motivation through recognition programs.
International experience.
Staff supervision and customer service.
Follow up the restaurant during the shift.
Working with the kitchen and bar staffs on developing new menu selections and keeping the atmosphere upbeat and appealing to a diverse clientele.
Making inventory in the restaurant and bar.
Staff trainings.
Take beverage and food orders.
Serving guests and make them feel comfortable.
Product knowledge.
Side work duties.
May-September, 2006 and 2007 Assistant in the toys shop "Build-a-Bear Workshop", South Carolina, USA
Write effective press releases, articles, prepare information for media kits and develop and maintain company internet or intranet web pages.
Develop and maintain the company's corporate image and identity
Manage communications budgets and publicty.
Manage special events such as sponsorship of races, parties introducing new products, or other activities
Arrange interviews/
High School Degree