Spa Manager
The Saujana Hotel
Total des années d'expérience :17 years, 2 Mois
- Supervise and involve in guest service duty task.
- Supervise and conduct regular refreshing training.
- Supervise and organize Human Resource management, such as staff scheduling, staff recruitment and all related with staffing administration.
- Review and analyst business and set up the marketing strategy plan with Sales Marketing Department.
- Control the operational cost expenses, inventorying, re-ordering and inter-transferring.
- Supervise the operational administration such as the booking driving, cashiering, safety for staff and guest, internal meeting, provide guideline to staffs, and provide monthly report to superiors.
- Review and update the spa menu and SOP.
- Source and dealing with spa product and spa tool suppliers.
- Monitor and work together with other department in hard ware maintenance.
- Co-ordinate and control the day to day floor operational.
1. September 20 2012 - December 12 2012 (90 days freelance contract agreement)
Spa Consultant at Regent Hotel Taipei - Taiwan
Hotel website: www.regenthotels.com or www.regenttaipei.com
Job Description: - Review and assist to refresh the spa menu 2013.
- Set up some new treatment standards.
- Conduct skill and knowledge training to therapists.
- Set up the spa marketing strategy plan for 2013 with Spa Manager and Sales Department.
Reference contact person: direct reporting line.
• Ms. Ivy Liu (Group Sales Director)
Ivy.
2. April 23 2011 - August 3 2012 (1 year and 3 months)
Spa and Fitness Manager at Hilton Hefei Hotel - Hefei - Anhui - China.
Hotel website: www.hilton.com
Job Description: • Day to day coordinate, supervise, monitor and manage operational and staffs
• Plan, co-ordinate and manage the spa marketing strategy.
• Recruitment.
• Conduct skill and knowledge training
• Budgeting and expenses controlling and analyzing.
1
Scope: • Manning: 11 spa therapists, 4 gym instructors, 7 receptionists, 6 locker attendants, 1 assistant and 1
secretary.
• Areas: 10 private spa treatment rooms, 1 indoor pool, 1 gym, 1 outdoor tennis court, 1 yoga studio and 2 lockers
Reason to leave: • Wish to work and stay in the city that could be fulfilled to my personal life.
Reference contact person: direct reporting line.
• Mr. Andreas Justkowiak (Director of Operations)
andreas.
3. September 11 2010 - May 31 2011 (8 months)
Spa and Wellness Director at Swisstouches Hotel - Xian - China. (Hotel under construction)
Hotel website: www.swisstouches.com
Job Description: • Budgeting.
• Set up overall service, product and operational spa standard.
• Conduct and manage skill and knowledge training.
• Spa equipment, linen, tool, product and retail resource and procurement assisting
• Spa design lay out assisting.
• Staff recruitment assisting.
Scope: • Manning Plan: 8 spa therapists, 3 gym instructors, 6 receptionists, 10 attendants, 2
hairdresser/beauticians, 1 assistant and 2 supervisors.
• Areas Plan: 6 private spa treatment rooms, 1 indoor swimming pool, 4 indoor private whirlpools, 1
gym, 1 outdoor tennis court, 1 hair salon, 2 lockers with sauna and jacuzi.
Reason to leave: • Not agree with the changing benefit policy.
Reference contact person: N/A.
Job Description:
• Assist and follow up the plan from the Spa Corporate Director in opening spa project for The Saujana KL Hotel.
• Staff recruitment.
• Conduct some skill and knowledge trainings.
• Co-ordinate, implement and manage the standard policy to the operational.
Scope:
• Manning: 10 spa therapists, 2 attendants, 4 beauticians and 1 assistant
• Areas: 8 private spa treatment rooms and 1 spa studio.
Reason to leave:
• Contract finish and prefer to accept the new offer in China.
5. May 1 2007 - June 15 2008 (1 year and 1 month)
Spa Consultant at Royal Chiao Hsi Hotel and Spa - Yialn - Taiwan.
Hotel website: www.hrjhotel.com.tw
Job Description: • Set up the spa menu and standard.
• Conduct and manage skill and knowledge training.
• Spa equipment, linen, tool, product and retail resource and procurement assisting
• Spa design lay out assisting.
Scope: • Manning: 1 spa manager, 6 spa therapists, 2 attendants.
• Areas: 4 private spa treatment rooms, 4 private hot spring.
Reason to leave: • Contract finish and prefer to accept the new offer to come back to the previous company in
Malaysia.
Reference contact person: direct reporting line.
• Mr. Winston Shen (General Manager)
.tw
6. April 5 2005 - March 31 2007 (2 years)
Spa Director at The Datai Resort - Langkawi - Malaysia
Hotel was under General Hotel Management (GHM) . Handed over to The Saujana Hotels Management in 2011.
Previous corporate website: www.ghmhotels.com
Job Description: • Day to day supervise, monitor and manage operational and staffs
• Plan, co-ordinate and manage the spa marketing strategy.
• Recruitment.
• Conduct skill and knowledge training.
• Budgeting controlling and analyzing.
• Oversee the spa operational in sister hotel (The Andaman Langkawi)
• Assist Spa Corporate Director plan and direction.
Scope: (for 2 properties)
• Manning: 1 spa manager, 1 assistant, 2 supervisors, 20 spa therapists, 2 spa runners, 2 attendants.
• Areas: 8 private spa treatment bungalows.
Reason to leave: • Contract finish and prefer to accept the new offer in opening project in China.
3
Reference contact person: direct reporting line.
• Mr. Jamie Case (General Manager)
Spa Director at Regent Taipei (formerly known as Grand Formosa Regent Hotel) - Taipei - Taiwan.
Job Description: • Budgeting.
• Set up overall service, product and operational spa standard.
• Conduct and manage skill and knowledge training.
• Spa equipment, linen, tool, product and retail resource and procurement assisting
• Spa design lay out assisting.
• Staff recruitment assisting.
Scope: • Manning: 1 spa manager, 20 spa therapists/beauticians, 3 attendants.
• Areas: 10 deluxe private spa treatment room
Reference contact person: • Direct reporting line.
- Mr. Rudi Scherb (General Manager)
• In-direct reporting line.
- Mr. Chen Beng Keong (Corporate Director of Operations)
4
First contract: November 1 2001 - October 31 2003
Spa Consultant at Silk Hotel (formerly known as Grand Formosa Taroko Hotel) - Hualien - Taiwan.
Job Description: • Budgeting.
• Set up overall service, product and operational spa standard.
• Conduct and manage skill and knowledge training.
• Spa equipment, linen, tool, product and retail resource and procurement assisting
• Spa design lay out assisting.
• Staff recruitment assisting.
Scope: • Manning: 1 spa manager, 8 spa therapists/beauticians, 2 attendants.
• Areas: 4 deluxe private spa treatment rooms.
8. August 1996 - November 2001
Spa Manager at various companies: • Four Seasons Resort at Sayan Bali - Indonesia.
• Jamu Spa (spa operator company) - Bali - Indonesia
• Oberoi Resort - Lombok - Indonesia
• Mandara Spa (spa operator company) - Bali - Indonesia
Tourism Development